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Unable to set up passcode

7693916
3 months ago

I am unable to set up the passcode. After entering twice the an error message appears: "There was an error entering your passcode"

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  • +1 1 month ago

    Update 6/19/2025

    Hello all,

    We have recently released Venu 3/3s beta software update 15.00 that should be available to all users soon.  After installing this newest software version, if you are still experiencing this disruption, please report it in the bug reports section for the appropriate beta software version.

    Additionally, if you experienced this disruption on any non-beta software, please post in the main thread for your device.  Bug reports should only be submitted when a disruption occurs as a direct result of installing beta software.

    Important note about ECG App: Moving forward, the Beta software available for the Venu 3/3S will have the ECG feature disabled. If you would prefer to keep the ECG App feature accessible on your watch, we recommend not participating in the Public Beta program. The ECG App feature will be made available again on versions of beta software that we anticipate becoming Live updates. In other words, you will see the ECG feature become enabled again in Beta software toward the end of our quarterly beta cycles. The ECG App feature will remain available with Live software updates (on compatible watches).