Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Audio Prompts still not working on Venu 3 with headphones.

kalintri
2 months ago

Hi, 

I know there has been literally the same topic discussed about a year ago and there is a claim from someone from Garmin that this is working as expected and this will be documented, but the topic is locked and the comment does not provide a link to the documentation so I cannot figure out what is the problem. 

I have a Venu3 watch and Shokz OpenRun Pro2 headphones. 

The Shokz support MultiPoint pairing so I have them paired to my iPhone 15Pro and the Venu3 at the same time. Both the phone and the Venu say that my headphones are connected. 

I play music through my phone because the sound quality is much better than if playing from the Venu3. 

However, all Lap prompts are played on the Venu3's built-in speaker and not through the Shokz headphones.

I checked the Audio Prompts menu and there is an "Audio Output" option there. In it, I can select Device or Phone as an option. Currently, I have Device selected as I would expect that since the Shokz headphones are directly connected to the Venu, it would play the prompts on them and not use the built-in speaker, but that does not happen. 

I have not tried sending the Audio Outputs to my phone yet to see if that will work around the problem, but that is not the point. The point is that when I have headphones connected to the watch all audio should be sent to the headphones and the built-in speaker should not be used. 

As a side note, sounds from the Venu do get played on my Shokz headphones so it is not just saying that the headphones are connected, but they are connected for real. For example, I can play music from my Venu and it plays on the Shokz, even while they are connected also to the iPhone. It is just the Audio Prompts that do not seem to be sent to the headphones but played using the built-in speaker

  • +1 2 months ago

    Hi,

    Changing the audio outputs to "Phone"  in Settings > System > Audio Prompts > Audio Output will indeed allow for music to be played via the phone  to your Shokz, momentarily reduce the volume on your music, and play the alert. This works by routing the alert through the phone allowing your Shokz to receive both audio sources from a single device.

     

    This meets the requirements outlined in the Shokz support document regarding Multi-Point Pairing as of 2/2025

  • 0 2 months ago in reply to Garmin-Tracy

    Hello Tracy, 

    Thank you for the response and for the extra effort in checking the Shokz documentation. I have not noticed the detail that:

    Shokz headphones are equipped with multipoint pairing capabilities, which allows users to connect two devices at the same time. While you won't receive audio from both devices at the same time, you'll be able to switch from one device to the other.

    So multi-point pairing does not mean receiving audio from both devices at the same time. Just that you can quickly switch between the devices. 

    In that case, the workaround to send the audio output to the phone should suffice. I will try it the next time I am out for a run. 

    By the way, the "Audio Output" option with a description of the possible settings and their meaning and use case is missing in the Venu 3 User Guide. It would be good if you could get in touch with the docs team to add it to the guide. 

    This topic can be locked from my perspective. I consider the matter resolved as long as the workaround works. If there is an issue with it, I will open a separate topic.

  • 0 2 months ago in reply to kalintri

    I  appreciate the feedback. I have submitted a request to have the content added to the manual.

    Thanks

    Tracy