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Golf Yardages not updating - Venu 3

Ryan
1 month ago

Hi,

The watch gets the course fine in the last few rounds I have played, but the yardages don't update as you move around the hole. It does seem to move between holes fine, but it only seems to display static yardages, many of which seem to be longer than the hole, almost as if it is taking the yardage to the green from the moment it moves to the new hole.

I can sometimes get it to start updating by moving to a previous hole and then back to the current hole. However, sometimes even this doesn't work. This is not great as the main reason I bought this watch was that I could use it day to day and then on the course, too.

Any help is gratefully received.

Thanks

Ryan

  • 0 19 days ago in reply to 7456279

    Firmware 12.10 was the one that caused the problems for me. 

    I've contacted support and uploaded my video of the issue and...

    "Please be patient whilst we investigate the issue you are experiencing and we will be in touch with any updates as soon as possible."

    The more people who contact Garmin support directly the more likely they are to fix it. 

    Today most holes were stuck. I started the round on my watch half way down the first and it updated for that hole. The 6th and 15th worked like they should. Every other hole stuck at the tee distances, and changing holes back and forth didn't help. I'll be going back to my Vivoactive 3 for a while. I'd been trying to pass it on but glad to still have it. Very sad. 

  • 0 18 days ago

    in paris, i triéd severals parameters with and not score, alvays issues.

    i noticed that where thé Weather was better, it worked better. But after 10 min and News hole, terminqtdd du ring 10 min and comme back for 5 min.

    i opened ticket at french support, they told me that thé first. Strange.
    i m disapointed bécause i bought 2 days before. I asked myself if i had to keep.

    I Hope !

  • 0 18 days ago

    I have the same problem, played on Monday, the watch found the course, selected the correct hole with yardage on the tee but did not update the yards as I walked to the green.

  • 0 18 days ago

    Same problem. I played 2/12/24, my Venu 3 found the course, selected the correct hole on the 1st tee with the correct yardages but did not update the yardages as I walked towards the green. The shot distance did update though. 

    It also found the next hole as I walked onto the tee and gave the yardages to the new green.

    I reset the watch a couple of times but gave up in the end.

    This has all the hallmarks of bad update.

  • 0 17 days ago

    Looks like this is a universal problem.  My Venu 3s no longer updates yardage in golf mode. It recognizes each green,and scores properly, but no longer changes distance to the hole as you play each hole.  Doesn't matter if you change courses.  I just played in Japan one week after playing in the U.S. and exactly the same issue.  Very disappointing for watch this expensive.  My old S60 still works fine.  What' s up?

  • 0 17 days ago in reply to 5377477

    WORKAROUND 

    I realised today that the distances shown are those from the medal tee. Yet I was on the winter men's tee, 30 yards forward. 

    While on the tee box, BEFORE SWINGING, swiping up or down to change hole and back gave the correct distances, AND they continually updated. Normal service. 

    BUT If I tried this after swinging, the official medal distances remained fixed. 

    I restarted the golf app and set Women's tees, it showed official figures that didn't change until on the following hole I swiped up and down while on the tee before swinging. Then it worked to correctly measure distance. Back to men's and check - the workaround still worked. 

    I probably looked a bit daft wearing two watches. But if this helps till garmin fix the problem... I've 80 dated my report to them. 

  • 0 17 days ago

    Found a fix, you need to hit off the tee and then within 260m scroll up and down to the previous hole and the next and then back to your hole and it should update but you need to hit the first shot, and be within 260m of the hole 

  • 0 17 days ago

    I have had the same issue for 2 rounds this week, did a reset to my watch before I checked here.  The GPS seems to be working, it tracks the distance from tee shot to next short, it goes into score mode when I step on the green, just the distances are not updating.  Hope it gets fixed soon, I feel lost without knowing distances.

  • 0 17 days ago

    In Australia, same problem.

    Get it fixed!!! Sob

  • 0 16 days ago in reply to Garmin-Tracy

    My Garmin Venu 3 worked fine on golf app until today.    The watch would change holes as I go around the course, but does not show yardage to front, middle and back of the green.   It only shows the yardage from the tee box and doesn’t update as I go down the fairway, and the yardage shown is not accurate as well      This started after I installed a watch update those morning.