Golf Yardages not updating - Venu 3

Ryan 1 month ago

Hi,

The watch gets the course fine in the last few rounds I have played, but the yardages don't update as you move around the hole. It does seem to move between holes fine, but it only seems to display static yardages, many of which seem to be longer than the hole, almost as if it is taking the yardage to the green from the moment it moves to the new hole.

I can sometimes get it to start updating by moving to a previous hole and then back to the current hole. However, sometimes even this doesn't work. This is not great as the main reason I bought this watch was that I could use it day to day and then on the course, too.

Any help is gratefully received.

Thanks

Ryan

Top Replies

All Replies

+1 Garmin-Tracy 1 month ago

Update as of December 18th, 2024:

Hi All –

Thank you for your continued participation in this thread. Software version 12.11 is still being distributed to many Venu 3 series users. The update should reach 100% of users by end of day tomorrow.

If you are still having difficulties with distance on the golf course please verify that you device has updated to 12.11.

If you would like to get the update Manually you can either

On your device go to settings > System > Software Update. The device will download the software so that you can install

Use Garmin Express to Update Your Watch's Software

0 Col2206 26 days ago in reply to Garmin-Tracy

Hello Tracy. I’m having the same issue as Ryan. The watch will track from the tee or shot from the fairway, but it doesn’t show the distance to the green, just the overall hole length. This hasn’t been a problem until a couple of weeks ago. Colin

0 WalkOrGolf 25 days ago in reply to Garmin-Tracy

I am having the exact same problem. It isn't inaccurate distances. On 14th November everything was working well. No play for a week due to snow, but during that time the watch installed an update. Today 26th the distance to green stayed the same throughout each hole. Yet, the distance of each stroke is still displayed accurately at the top of the watch screen,, it correctly moved hole each time I got to the next tree, and when I'd finished it had tracked me round the course.

I've tried the usual off/on, remove and add the golf app. Still unchanging distances for each hole.

0 Ryan 25 days ago

As per the suggestion of Tracy I have raised a support case directly with Garmin and they have requested device logs and a video of the issue, I've submitted the device logs but will have to wait until Sunday when my next round if booked to be able to take a video and submit that, I'd recommend you do the same so it highlights that this is likely an issue with the latest versions of the software

0 WalkOrGolf 25 days ago in reply to Ryan

I'm actually on to chat now

0 WalkOrGolf 25 days ago in reply to WalkOrGolf

I'm in UK. Wondering if you are here or a different country.

0 Ryan 25 days ago in reply to WalkOrGolf

I'm in the UK also

0 WalkOrGolf 25 days ago in reply to Ryan

Durham. My support agent has asked if it is just the one course. I no longer play elsewhere

0 WalkOrGolf 25 days ago in reply to WalkOrGolf

I too am asked to record a video and submit it. I note that the update 6 days ago included some golf pdates. "Golf Course DB: 1.04 "

0 Ryan 25 days ago in reply to WalkOrGolf

I'm Newcastle but I play different courses throughout the north east, it's happened on all of them to me, Alnmouth ( foxton hall only £20 a round for the winter down from £75), sharpley, matfen hall, stocksfield, they have all had the same issue for me.