Venu 3 does not connect to answer the call. it only connects to Garmin Connect. What can I do to talk on Venu 3?

Mihai 9 days ago

Venu 3 does not connect to answer the call. it only connects to Garmin Connect. What can I do to talk on Venu 3.

If your Venu 3 is unable to answer calls, it likely means there is an issue with the Bluetooth connection to your phone. I would verify the following

Is your phone within Bluetooth range of your watch?
Ensure Bluetooth is enabled on your phone
Is Garmin Connect installed on your phone?
The Venu 3 needs Bluetooth enabled as well
In Garmin Connect go to More > Garmin Devices - Does your device show paired? Connected?
Have you restarted both your phone and the watch?
Are both the device and the app on the latest software versions?

If you have any further questions or concerns regarding this topic, please contact Garmin Support for the most efficient and detailed assistance

0 Mihai 5 hours ago in reply to Garmin-Tracy

I have done everything you wrote and it still doesn't work. I have written to support and received the following response:
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We have now created a support case with the information you have provided.
Please be patient while we investigate the issue you are facing and will keep you updated on the situation as soon as we can.
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Now I am waiting.