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Venu 3 does not connect to answer the call. it only connects to Garmin Connect. What can I do to talk on Venu 3?

Mihai
1 month ago

Venu 3 does not connect to answer the call. it only connects to Garmin Connect. What can I do to talk on Venu 3.

  • 0 1 month ago

    If your Venu 3 is unable to answer calls, it likely means there is an issue with the Bluetooth connection to your phone. I would verify the following

    1. Is your phone within Bluetooth range of your watch?
    2. Ensure Bluetooth is enabled on your phone
    3. Is Garmin Connect installed on your phone?
    4. The Venu 3 needs Bluetooth enabled as well
    5. In Garmin Connect go to More > Garmin Devices - Does your device show paired? Connected?
    6. Have you restarted both your phone and the watch?
    7. Are both the device and the app on the latest software versions?

    If you have any further questions or concerns regarding this topic, please contact Garmin Support for the most efficient and detailed assistance

  • 0 1 month ago in reply to Garmin-Tracy

    I have done everything you wrote and it still doesn't work. I have written to support and received the following response:
    ------
    We have now created a support case with the information you have provided.
    Please be patient while we investigate the issue you are facing and will keep you updated on the situation as soon as we can.
    ------
    Now I am waiting.

  • 0 1 month ago

    On your Venu 3, hold down the bottom button and go into "Settings".

    Scroll down to bottom and go into "System".

    Scroll down and go into "Connectivity".

    Go into "Phone".

    Scroll to bottom and make sure "Call Audio" is turned ON.

  • 0 29 days ago in reply to P0P3M8

    I don't have in the menu "Connectivity" -> "Phone" .

    "Call Audio"

  • 0 27 days ago in reply to Mihai

    Dear Mihai,

    Thank you for your email.

    Colleagues advised us to update the Garmin Connect app to the latest version: 5.7.2.

    If the issue is not resolved after the update, we will need to monitor the Bluetooth connection with your watch, which is why we need to enable BNTS logging, which means monitoring the Bluetooth connection with the watch.

    NOTE: No personally identifiable information is collected during this process.

    Please let us know if you agree to this if the issue is not resolved with the Garmin Connect app update.

    Best regards,

    Mirela

    Garmin Europe