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My Veny 3S is forgotten by the Connect app. Unable to re-connect

5957234
4 months ago

Hello,

Recently my Connect app indicates that it does not have any devices connected and prompts for pairing a device. After removing the pairing from the phone and pairing the watch again, the app is unable to configure the watch.

Closing the app and removing the cache and then reconnecting used to help but not anymore.

I think it happened after one of the recent SW updates

Any ideas?

Thank you.

  • 0 2 months ago in reply to 5957234

    Mine wouldn't pair again. I'd get the QR code on the watch, I'd scan it with the phone, got the 6 figure code but then it kept failing to pair. Only a watch reset fixed it although I'd didn't try the restart of the watch to be fair but that's not a proper solution (i.e. I'm not doing that every 2 days). Rebooting the phone didn't work, so this seems more likely a watch issue in my opinion, or a watch/app issue.

  • 0 2 months ago in reply to 9611103

    Maybe they need you watch to get to the bottom of it Thinking 

  • 0 2 months ago in reply to 9611103

    It seems like it's fixed somehow. My wife is not experiencing connection losts anymore. Meanwhile google did some updates on the pixel and Garmin updated as well . Maybe it's done. 

    I have to correct myself. Wifey just not wanted to bother me. Still con losts

  • 0 2 months ago

    Just wanted to chime in that this is also happening on my mum's Venu 3s in the last 2-3 weeks. Losing the pairing every couple of days, getting it to repair seems to be getting flakier every time. Also happened once now with the newest software update on the Venu 3s, so that does not seem to have fixed it. Phone is a Samsung S20 FE.

    If this persists, we will probably also have to contact Garmin Support and get the unit replaced (even though this makes no sense, since it seems like a SW issue).

  • 0 2 months ago

    Same for me, Connection get lost during night - Pixel 7a and Venu 3s

  • 0 1 month ago

    We showed the problem to the Garmin distributor (Estonia, GPS EESTI OÜ) and they changed the watch to a new one for free (while still on warranty). After that, the watch reported no disconnections from the same phone (Google Pixel 7a) so far over a week. This doesn't prove whether the problem is in some hardware or software though.

    Anyway, if you are still under warranty, I recommend contacting the shop or Garmin representative and ask for a replacement. Chances are that it will resolve this problem, which otherwise might stay with your watch forever.

  • 0 1 month ago

    For those experiencing issues with an Android device, Google released a Bluetooth fix which solves (loss of) connectivity issues for many devices. Including garmin ones. I finally have solid connectivity again. 

    The fix is included with the last Google Play Services version (24.37.34)

    See : https://x.com/ArtemR/status/1840865236137754651

  • 0 1 month ago in reply to 4373914

    Just wanted to report back that it seems to be fixed for my mum's unit as well. She has not been experiencing any loss of pairing for the last ~week and I confirmed she is now running Google Play Services v24.37.34.

    So most likely this was an issue caused by a faulty version of Google Play Services.

    Still wanted to note that communication from Garmin on this issue was - to say the least - abysmal. It seems nobody on their end even investigated if it could be a Garmin issue, or helped users in any way on this channel. A sad showing.

  • 0 11 days ago in reply to 1056754

    Is it still solved for everyone?
    My wife is still facing disconnection issues. Meanwhile she has the absolut recent Android Version and play store is as well up to date but somehow after 2 to 4 days the old issues appears. Someone else not fully fixed?

  • 0 11 days ago in reply to Chris

    Happened once again for my mum's Venu 3S after the update of Google Play Services. So possibly there are still minor issues somewhere, but seems to be significantly more stable than before the update.