My Veny 3S is forgotten by the Connect app. Unable to re-connect

Hello,

Recently my Connect app indicates that it does not have any devices connected and prompts for pairing a device. After removing the pairing from the phone and pairing the watch again, the app is unable to configure the watch.

Closing the app and removing the cache and then reconnecting used to help but not anymore.

I think it happened after one of the recent SW updates

Any ideas?

Thank you.

Top Replies

5957234 3 months ago +2

As I found out, power off and on of the watch and unpairing its BT on the phone will enable to reconnect the watch back through the app.

The watch disconnects ALL THE TIME!

I wish Garmin fix this soon…
Chris 3 months ago +1

Same here. Google Pixel 7a recent software and Venu3s 10.20.

Watch looses con to app and has to be "added again". Annoying.
Chris 3 months ago +1

Seems to be an issues working together between Android 14 an Garmin App... Hope someone is fixing this. The watch is somehow useless in this state.

All Replies

0 5957234 3 months ago in reply to Sergey Seleznev

Yes, but you do need to put it into pairing mode after unpairing with phone and starting the app connection.

Settings->System->Connections->phone->pair with phone

0 Sergey Seleznev 3 months ago in reply to 5957234

True. My wife corrected me that the most recent problem is that after scanning the QR code with the Pixel, it starts to (re)connect to it and after a while, it fails with a very generic error like "connection failed". However, it succeeds after some retries.

0 4611975 3 months ago

Any solution to this issue? Same problem with brand new Veny 3S and Pixel 7A. Does someone from Garmin read this forum??

0 5957234 3 months ago in reply to 4611975

I have found that just turning off and on the watch enables to reconnect the app on the phone using the regulat protocol.

No need to do anything else but Garmin should fix this anyway.

0 4611975 3 months ago in reply to 5957234

I wonder if Garmin is aware of this problem... Seems to have been an issue for some time now..

0 1216286 2 months ago

Same thing happens on the venu 3 using a galaxy s22+. Never had this happen with my old venu, hopefully it's fixed soon and I won't be regretting this watch upgrade.

0 9611103 2 months ago

Same problem here, Pixel 7A. I told Garmin today, they didn't even ask what phone I had but said they would replace it. However, it's less than 30 days old so I'm thinking of getting my money back as it's a bit of a showstopper (I'm not rebooting my watch every day or two to fix it).

0 4611975 2 months ago in reply to 9611103

Hi! Did Garmin say they would replace the watch with another Venu 3 (meaning that your specific watch is faulty), or will they replace it with another type of Garmin watch? By the way, how do you communicate with Garmin?

0 5957234 2 months ago in reply to 9611103

This cannot be right.

It is not a watch problem. It is a sw problem.

I found that just forgetting the BT of the watch on the phone and pairing again does the trick. No need to reset the watch.

I have switched to a new phone since (s24) and the problem went away.

0 9611103 2 months ago in reply to 4611975

Their specific words were 'It looks like we need to exchange your device. It is still covered by warranty'. However, they really didn't ask many questions, like what phone or OS I had, although they did ask for the watch serial number but that's probably standard procedure. It's a shame, I wish they'd tried to get to the bottom of it as I really like the watch and in particular the battery life, if it's just an app issue I could probably wait but without some reassurance I don't want to risk £400 on a dud