Daily summary and body battery

Steffen over 1 year ago

Since about 2 months I wear my venu 3 everyday from 05:30 - 22:30.

With this there seem to be two problems:

1. I don´t get a daily summary one hour before sleeptime

2. There are no entries of factors in the body battery...no activity, no stressful periode, no restfull day

Do i have to wear my venu 3 also over night? Or is the an issue with my venu 3?

(With my epix (Gen2) i don´t have these problems. Everything works fine an is shown.)

Garmin-Inder & Garmin-Sara

0 Garmin-Inder over 1 year ago in reply to Steffen

Hello Steffen,

We'd love to troubleshoot this with you over email. To do so, we'll need the following:

Permission to email you?
Your Country of residence?
Permission to look into your Connect account?

0 2164949 over 1 year ago in reply to Steffen

Just FIY, the daily summery should show up 2 hours before your set bed time.

0 Steffen over 1 year ago in reply to Garmin-Inder

Hello Garmin-Inder,
I got the daily summary and the body battery working.
After wearing the Venu 3 continuously for two nights, these two points work in the same way as my Epix 2.
Now I can switch off the Venu 3 overnight and after turning on the venu 3 at the next morning i receive the factors in the body battery the next day and the daily summary in the evening.
I am happy to give you permission to send me emails and access my account. I live in Germany.

0 Garmin-Inder over 1 year ago in reply to Steffen

It looks like you were able to resolve this. There wouldn't be a need to reach out over email anymore. However, if you experience this again, please reach out to your local Garmin Support team.