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Venu2s having sudden battery drain and shutdown after firmware update

robynland

I have a Venu2s that is a alittle over 2 years old. It has had AMAZING battery life the whole time, I have consistently gotten 4 days on a full charge (and i wear it 24/7, with daily walks and/or swim and/or bike and/or hikes) and on the rare occasion I would let it get below 20% without charging, it would decrease from 20% to 10% and lower VERY slowly.  No surprises. I would notice it was great about holding a charge even down to 10% and lower till i could get home and charge it. I never had any sudden watch turnoffs. 

Well, a week or two ago I let the watch do an automatic firmware update, and since then, THREE TIMES i have gone out with the watch at 20-27% (which i never used to think twice ago as I would EASILY make it home) and suddenly had it go dead within the hour. 

Progress!  Thanks a lot Garmin!  I shouldn't allow automatic updates—so often they are NOT improvements (with any company or product).. 

There are other threads reporting such behavior, but they're 2 years old and they don't allow posts any more. This is a firmware update that happened recently (I think there have been two in succession, actually), and I wonder if anyone else has experienced anything similar with this specific one, and what to do, it's really a bummer because three times now I've gone out for an hour walk with a charge of (realized it was low and not time to charge before i leave, but NEVER was an issue before) and  ended up with a dead watch before my activity is over.

Another mysterious note: "ABOUT" o the watch says I have software 19.05, but that was released in May 2024 apparently. And it is the most recent. But i NOW that just yesterday i saw that message saying my watch was going to update automatically in x seconds if I didn't stop it, and i let it do it. Also a couple weeks ago.

  • 0 in reply to robynland

    I got sent a recertified one and it looks brand new and I've had no problems with it, battery life is the same as when I first got my device so no problem anymore

  • 0 in reply to robynland

    This is exactly what is happening to me except is seems to be as 32%! Watch shuts off and won't turn on until I reattach to charger. Battery is not dead. And only started after the update a few weeks back. Tried Garmin chat and she said there has not been a software update for the Venu 2s in over a year, but it just did this update and I had at least one other a few months ago. Only wanted to sell me a new watch and denied there was any issues. I will call in and see if I can get a better response. 

    Have always been so happy with Garmin and have recommended to so many of friends. Hoping the stand up to their reputation and fix this issue. I really don't want a new watch, I just want them to fix this issue. 

  • 0 in reply to robynland

    I have same thing, if i start a running activity below 50% around 40 it will automatically shut down, when you plug it in to charge it shows still at 40%...

  • 0 in reply to 6640506

    That sucks you got that response. I guess I got lucky with who answered my call. I would try again. Just looking at the responses here it's a clear and serious issue, and they need to acknowledge this is an issue.  My rep told me that true, there has not been a major firmware update for over a year BUT there are other types of updates that can take place, such as for maps or fro "new activity profiles, enhanced performance metrics (like stamina and hill scores), and improvements to existing ones like sleep tracking" (I found that on google) .   he named another type i can't remember now. I too know I saw 2 updates occur automatically that I allowed, before this started happening. 

  • 0 in reply to 6640506

    That sucks you got that response. I guess I got lucky with who answered my call. I would try again. Just looking at the responses here it's a clear and serious issue, and they need to acknowledge this is an issue.  My rep told me that true, there has not been a major firmware update for over a year BUT there are other types of updates that can take place, such as for maps or fro "new activity profiles, enhanced performance metrics (like stamina and hill scores), and improvements to existing ones like sleep tracking" (I found that on google) .   he named another type i can't remember now. I too know I saw 2 updates occur automatically that I allowed, before this started happening. 

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