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Venu 2 rapid Battery Drain

3811456
over 1 year ago

My Venu 2 has started occasionally rapidly losing battery.

It can happen over night, waking up to zero battery even though I always have 80% Battery when I go to bed.

Sometimes it happens during the day, when I haven't done any activity.

And sometimes during or just after an activity.

I can find no pattern except it will happen 2 to 3 times a week.

I do not listen to music on it, I only have the Garmin watch face. I do not have always on screen and I have the lowest brightness setting.

I have only had the watch 18 months never charge over 80%.

The issue started about 6 weeks ago.

Can anyone help?

Cheers 

  • 0 over 1 year ago in reply to AndRgr

    you keep the band and the charger. 
    they only want the watch face. 

  • 0 over 1 year ago in reply to AndRgr

    I rang them and had it sorted straight away over the phone . 
    maybe try calling them . 

    I have my refurbished watch now and so far so good . 

  • 0 over 1 year ago

    My Venu 2S, which I purchased on May 20, 2022, worked perfectly for one year. Since it was updated to the firmware released in late June, its battery started to drain FAST, REALLY FAST, and started to charge up to 74%, which had never happened before. Now, when it reaches to 21%, my Venu 2S shuts down automatically. Plus, when I stop an activity, it also shuts down by itself, which helps me to prove that this is a firmware problem. The battery used to last 5 to 6 days until June, but now it only lasts up to 10 hours. I can't believe that I invested that amount of money on a Health tracker that it's pretty much useless now. Garmin, please, address to this soon or you'll face a lawsuit from the various customers that have been suffering from the same problem.

  • 0 over 1 year ago in reply to Osanan

    Contact your local Garmin support centre (I did it via the contact form on the webpage). They installed a remote battery logger on my watch. They sent me an RMA number and offered to exchange my watch as soon as the problem first occurred.

  • 0 over 1 year ago

    I am also having the same issue.  The battery functioned normally until about 1 to 2 months ago. I usually only charged it maybe once a week or so. Now I need to watch the charge carefully because it will just die on me with little notice. This NEVER happened prior to 1 or 2 months ago. And in last 2 weeks it has happened 3 times already.  I don't think it is a battery issue. I think it is a software issue. I have not changed anything on this watch like watch faces or apps. I do not store or play music with it. I do get notifications for texts and emails which i have gotten since I bought the watch.  This is pretty upsetting. I absolutely love this watch.  There are a lot of rumors that the venu 3 is coming out. I wonder of this is part of the equation.

  • 0 over 1 year ago in reply to 5844269

    All,

    Please make sure you review Tips to Extend the Battery Life on a Garmin Fitness Watch and Battery Saver Mode on Venu 2 Series and Venu Sq 2 Series. Once you've adjusted the settings, charge your watch to 100%.

    If you still see the rapid battery drainage, Please reach out to your Local Product Support.