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Venu2s randomly going into battery saver mode

andrew_leech
over 1 year ago

My partner's Venu2s keeps going into battery saver mode randomly, even when the battery level is over 90%. I think it does it every day or two which drives her mad. 

The watch sometimes vibrates and she looks to see it in an about to enter battery saver screen with a timeout that she might get to in time to cancel it. Other times just goes to look at the watch and it's on the battery saver minimal home screen.

I've never seen my Venu2 do this and haven't been able to make her watch do it "on demand" by fiddling with it myself so don't know what's triggering it.

I tried disabling the battery saver icon/button from the "quick launch" circle of icons when you hold down the top button, no change so it's not that somehow being pressed. That wouldn't show a timeout screen anyway.

I've heard of a "Power Save Timeout Setting" where the watch goes into battery saver if you leave it on an "activity waiting to start" screen. 

However I can't find the setting and l've tried to reproduce it on my watch by going to the "walk" activity screen, where it says "waiting for GPS", but never hitting start. It eventually times out and goes back to the normal watch screen without entering battery saver mode.

So it appears the venu2 doesn't have this feature anyway?

Does anyone know what might be causing this?

  • 0 over 1 year ago in reply to 1127891

    Hi there,

    My Venu 2 started with this problem at the weekend. Did you get your problem resolved?

    Thank you 

  • 0 over 1 year ago in reply to 1095687

    We'd love to look into this. But first, I'd like to check whether this occurs while the watch is on your wrist and not being touched by anything. Or when your are putting on a coat or long sleeve shirt. Sometimes when we cross our arms it can tap act like a tap and hold on the battery logo present on the watch face. This can then put the watch in Battery saver mode.

  • 0 over 1 year ago in reply to Garmin-Inder

    I've Enjoyed Garmin for over 25 years and my Vivosmart 4 since 2021. My new Venu 2s will be delivered tomorrow and I want to prevent "auto-update" of its software. I don't see the option on my "Connect" app and don't have Garmin Express app.

  • 0 over 1 year ago in reply to Garmin-Inder

    Hi,

    Sorry I didn't get back to you with diagnostics from my partner's watch, I haven't had a chance to go through that process 

    I'd posted about this issue on Reddit and someone there recently mentioned this "feature" of the official Garmin watch faces - any official face with complications / widgets on screen, they act like shortcuts of you hold on them.

    The battery I've in particular, with watch faces that have three complications down the left hand side on the screen, with battery at top, if you hold on the battery icon it jumps you to battery settings. It just so happens the same position on screen as the battery icon lines up with the battery saver setting once jumped.

    So it only takes something accidentally tapping on screen twice in that one location to enable battery saver.

    To double check I put that watch face with battery icon on my watch and yeah... found my 9 month old son likes fiddling with my watch while he's being held... I started getting battery saver turned on!

    I changed my partner's watch faces a couple of days ago to one without the battery icon and yep, no more battery saver! Now it regularly jumps into body battery stats screen instead :-)

    It'd be great if this shortcut feature of the Garmin watch faces could be disabled really, the live ones can be nice but yeah, I can't have battery on screen.

  • 0 over 1 year ago in reply to MegaStan99

    I was finally able to figure out my issue. I had to try different watch faces. It has now been a week and it hasn’t gone into battery saver mode once! 

  • 0 over 1 year ago in reply to Garmin-Inder

    Hi there, 

    This happens while I’m wearing my watch and whilst wearing both long sleeved and short sleeved clothes. 

    The last time this happened was 5 days ago and when I returned to my usual watch face, the % remaining battery symbol had turned to a day’s remaining number. It hasn’t happened since. While it is certainly possible that I had inadvertently pressed the battery symbol, it seems surprising that I hadn’t done this once in the first 3 months of owning the watch but have managed it 5-6 times in the last two weeks. 

    Thanks for your help. 

  • 0 over 1 year ago in reply to Garmin-Inder

    Hi Garmin, can you publish any information you have regarding this issue? I have the same problem and I am trying to figure out the fix. Thank you. 

  • 0 over 1 year ago in reply to Garmin-Inder

    My watch has too. In the last couple weeks. So aggravating