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Venu2s randomly going into battery saver mode

andrew_leech
over 1 year ago

My partner's Venu2s keeps going into battery saver mode randomly, even when the battery level is over 90%. I think it does it every day or two which drives her mad. 

The watch sometimes vibrates and she looks to see it in an about to enter battery saver screen with a timeout that she might get to in time to cancel it. Other times just goes to look at the watch and it's on the battery saver minimal home screen.

I've never seen my Venu2 do this and haven't been able to make her watch do it "on demand" by fiddling with it myself so don't know what's triggering it.

I tried disabling the battery saver icon/button from the "quick launch" circle of icons when you hold down the top button, no change so it's not that somehow being pressed. That wouldn't show a timeout screen anyway.

I've heard of a "Power Save Timeout Setting" where the watch goes into battery saver if you leave it on an "activity waiting to start" screen. 

However I can't find the setting and l've tried to reproduce it on my watch by going to the "walk" activity screen, where it says "waiting for GPS", but never hitting start. It eventually times out and goes back to the normal watch screen without entering battery saver mode.

So it appears the venu2 doesn't have this feature anyway?

Does anyone know what might be causing this?

  • 0 over 1 year ago

    I'm sorry to hear you are experiencing this. If you start and activity and pause it but don't save it. Does this occur? This can happen anywhere between an hour to 2 hours after pausing the activity. 

    From what you are explaining above, this is what it seems like. But if this is not the case, please reach out to your local Garmin Support team. 

  • 0 over 1 year ago in reply to Garmin-Inder

    Thanks for the suggestion, that's another way of getting into battery saver I'd never heard of.

    I can't really imagine it's the cause here though; my partner rarely uses explicit activity tracking. It's a lot of accidental button and screen presses for one to start, then pause for over an hour without being noticed.

    I just checked and automatic activity tracking isn't enabled on her watch, so that shouldn't be starting by itself.

    Is there anywhere that documents all these different ways battery saver can be enabled? Even better, can these be disabled?

  • 0 over 1 year ago

    I've had this happen too. The other day I noticed that the watch was suddenly displaying a minimal face and it took me a while to work out why, and to find the menu to disable battery saving mode.

    It's just happened again now. I know that I didn't have any activity tracking (walkling, cycling etc) turned on. The battery is 70% charged, so it's not being triggered when the battery gets below a threshold charge. I last looked at the watch an hour or so ago, and I haven't touched it since then, apart from to rotate my wrist just now to turn the display on and saw that the display was minimal again (dim brown hands, no other gauges such as battery, number of steps, heart rate, date).

    It looks as if both I and 5710117 might be getting apparently random, un-commanded setting of battery saver mode.

  • 0 over 1 year ago in reply to 4100274

    I have also had this issue. I’ve only had my watch for 2 weeks and I have to take it out of battery saver mode multiple times a day. I thought it might have been my sleeve accidentally turning it on, but it still happens when I am wearing short sleeves and just working on the computer. It is very annoying. I might need to return the watch.

  • 0 over 1 year ago in reply to MegaStan99

    I meant to return/replace the watch thinking it might be a hardware fault, but haven't got around to it. I'm very interested to hear that others do have the issue too!

    Quite frankly my partner would be very happy if battery saver mode could be just completely disabled - she has no trouble keeping the battery topped up with a charge every few days. 

    That being said, it would obviously be better off the underlying cause of this intermittent trigger could be found and fixed because my Venu2 is perfect in this regard, it's still never happened to me.

    @MegaStan99 and @4100274 do you also have the Venu2s or larger Venu2 ?

    I'm wondering if the issue might be limited to the smaller watch?

  • 0 over 1 year ago in reply to andrew_leech

    My watch is the Venu2 - the one which has a face that is about 40 mm diameter.

    I too wish there was a way of disabling battery-saver mode altogether. My battery lasts about 6-7 days with battery saver turned off.

    Has there been any response from Garmin technical support as to why this keeps happening? Either the watch is starting an activity when the user didn't want it to, or else battery saver is being triggered by something else. Either way, something needs to be fixed.

  • 0 over 1 year ago in reply to 4100274

    I'm in Australia where I think the only official support channel is telephone... I haven't had a chance to try to call about this, I wish there was email support possible (or this forum!)

    If either of you have a better way / possible time to get in touch with official Garmin support about this I'd be very interested to hear!

  • 0 over 1 year ago in reply to andrew_leech

     Thank you for your participation in our Forums. I've sent you DM regarding this.

  • 0 over 1 year ago

    My watch has started doing this too in the last few days.  I've had the watch since December and it first happened to me a few days ago.  It now just happened again and my battery is at 75%.  I'm not tracking any activities, nor do I do this often.  Has anyone gotten any answers/solutions on this?  It's extremely annoying as I cannot even read the screen when it happens.

  • 0 over 1 year ago in reply to 1127891

    Hello, 

    Thank you for your participation in our Forums. I've sent you DM regarding this