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Amazon Music App Broken after updating to Firmware Version 9.17

Updated to firmware version 9.17 and now my Amazon Music app does not work. The app will open and pair with my headphones, but pressing the "Play" button doesn't do anything. The forward/back buttons don't do anything either.

0 CindiL over 3 years ago

I’d do a hard reset and see if that fixes it (hold down the A button until the watch shuts off, past any assistance notifications). Once off press the A button to turn it back on.

0 JLHumbert over 3 years ago in reply to CindiL

That was the first thing I tried (did that before I made this post). Thanks for the suggestion anyway.

0 Janči over 3 years ago

I can play songs from my Spotify but cant update playlist after update.

0 2629646 over 3 years ago

i have the update and use either poweramp or spotify (on the phone) and can control OK both apps from the watch.

don't have spotify on the watch itself, so not sure how that is behaving

0 JLHumbert over 3 years ago in reply to 2629646

I just realized that I should have specified that it's the Amazon Music app that is not working now for me. I've updated my original post to specify the Amazon Music app. Thanks!

0 8982283 over 3 years ago

I'm experiencing the same issue after my watch updated yesterday. I've tried uninstalling the Amazon Music app, but I can't reinstall it. I've installed other apps successfully, but this one won't work. Also my regular morning alarm disappeared, which doesn't make any sense.

0 JLHumbert over 3 years ago in reply to 8982283

I used the "Contact Developer" option in the Connect IQ app to send a message to Amazon about the app not working on 9.17.

0 3698959 over 3 years ago

Hi! I had the same problem. What I did is to synchronize It again, through the smartwatch menú, and apparently It is working.

0 JLHumbert over 3 years ago in reply to 3698959

Thanks for the tip, but that was one of the first things I tried. The sync seemed to complete normally, but still nothing would play.

0 Jatinder D over 3 years ago in reply to JLHumbert

I have had the same issue!! Need my

music on my watch when working out!! Have done everything you have tried above too