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Garmin Venu 2 keeps disconnecting and reconnecting

8402791
over 3 years ago

My Venu 2 continues to keep disconnecting and asking to reconnect, despite me reading every forum post and trying every fix.

The fixes are either not relevant to my phone model or do not work. This is highly frustrating and is costing me rewards points since my activities are not being logged properly.

This has spoiled my experience with my new watch to the point where I may not buy a Garmin again.

Why has Garmin not found a solution for this? Why do I have to try to fiddle with my phone a hundred different ways when there are clearly many users with the same issue? Why is there not a Garmin Connect update released that can resolve this for all of us?

Samsung Galaxy A31

Model SM-A315F

Android version 11

  • 0 over 2 years ago in reply to Garmin-Kevin

    1. Samsung Note 20 Ultra

    2. The watch becomes unpaired forcing me to enter a pairing code after restarting my phone.

    3. Yes

    4. Yes

    5. USA

  • 0 over 2 years ago

    1. Vivo V25

    2. My watch disconnect and then reconnects if I go into the app on my phone

    3. It is not when I move out of range, it is after a minute or 2 of "inactivity" between the devices.

    4. My watch does not show notifications from my phone or when calls are coming through

    5. I've tried all the fixes I could find on forums.

    6. It started when I got this phone, worked fine with my previous phone.

  • 0 over 2 years ago in reply to Garmin-Kevin

    1. Samsung M51

    2. When I disable/restart my blootooth it always shows the code

    3. Yes please

    4. Yes

    5. Netherlanda

  • 0 over 2 years ago in reply to Garmin-Kevin

    1-Xiaomi redmi note 12 pro+

    2- se desconecta y al rato vuelve y se conecta

    3- si

    4- si

    5- República Dominicana. 

    Resiente mente compre el reloj, garmin venu 2 Plus estaba usando anteriormente huawei GT2e

  • 0 over 2 years ago

    Hi,

    I had this problem with my Pixel 7, too, and for a couple of weeks - really annyoing. I had a long talk yesterday with Garmin support (after waiting in line for 1:20 hours :-( , but if you get through, the support is pretty good), and managed to fix it (so far) with rather standard things:

    • Did a soft reset (keep holding upper button until watch restarts)
    • Removed the watch from Garmin Connect on my Pixel 7 (Devices -> long-click Venu 2 -> Delete (or Remove? I'm German), then readded it. Went through the whole setup process again. Now it's connected via bluetooth to my Pixel 7, and so far no problems.

    Maybe that helps somebody...

    Best
    Christian

  • 0 over 2 years ago in reply to 9987061

    Hola buenas 

    Tratare gracia