My Garmin Venu 2S updated to 8.11 this morning and since then the screen will consistently black out and be non-responsive. The watch will still vibrate so I know the buttons work but the screen keeps freezing black. Is anyone else having this issue? I've tried contacting support but have not had a response. The watch is literally useless at the moment and is only 4 months old so it's really annoying
All-
If you are still experiencing this issue on your Venu 2 watch, please reach (by clicking the link below) out to your local Garmin Product Support team for possible exchange options.
All,
Please see the link below for a beta software which should act as a temporary resolution to these reports. When a permanent resolution is available, this thread will be updated.
All,
These reports have been resolved with software version 9.17. If you are experiencing this after installing sw 9.17, please start a new thread.
![[Redacted]](https://forums.garmin.com/cfs-filesystemfile/__key/communityserver-components-imagefileviewer/system-images/anonymous.gif_2D00_44x44x2.png?_=637467835002628330)
The 5.38 backdate file can be found in the 8.05 beta version.
www8.garmin.com/.../download_details.jsp
"If you would like to revert to the last public release software, place the GUPDATE_538.GCD file in…
Is this the same bug as this one?
If yes, you can try the workaround I've suggested…
Sadly no, this is different. It's black most of the time and I tried the trick of button A then B twice but nothing at all. Also the battery dies after just a couple of hours. So something is going majorly…
