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  • Hello .  Could you please post a screenshot showing what you see in:

    • Connect IQ Store showing error message
    • Garmin Express showing that your watch "Synced just now" and the current software version
    • What do you see when you try this process using the mobile app instead of your computer?

    Finally, so that I may assist you further, please reply with the following:

    1. May we, if necessary, have permission to email you?
    2. May we, if necessary, have permission to view/access your Garmin Connect account?
    3. In what country do you live?