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Cannot Use Amazon Music App with Venu 2

I go to Garmin Express

Amazon music is not there

I select Get More Apps

I choose Amazon Music

Click Download

I get this message

This app requires an update of your Venu 2S. Please use Garmin Express to update your Venu 2S.

I go to Garmin Express but there is nothing to update ??

I have amazon prime music and a prime subscription

SOO IRRITATED

  • Hello .   I am sorry to hear about the trouble that you're having with getting Amazon Music installed on your Venu 2s.  So that I may assist you further, please reply with the following:

    1. May we, if necessary, have permission to email you?
    2. May we, if necessary, have permission to view/access your Garmin Connect account?
    3. In what country do you live?
  • I'm having this exact issue. Did you find an answer?

  • Yes - I was able to get it resolved by calling. However, I believe they had to walk me through some reset or cache clearing. But, I have not had an issue since.

    Basic steps

    1 - Obviously you have Amazon Prime and the application downloaded to your computer and you are logged in etc.

    2 - When you go into Garmin Express Application, you can see that your watch is fully updated using check for updates, etc

    3 - Garmin Express shows you have Amazon Music app installed

    Then

    1 - you hold down your bottom button on your Venu2S

    2- tap the gear icon at the bottom

    3 - click Music

    4 - Click Music Providers

    5 - Click Amazon Music (call them if the above steps 1-3 are done and you don't see this)

    6 - Go toward the bottom of this screen and you will see stuff like

       >> Browse -- this is what I use then I click 

           >> My Music

           >> Playlists

           >> Click the playlist you want and it will download

    Note that you do have to be on your wifi network to do this.

  • No need for Garmin Express.  You can update the Venu 2 plus over WiFi.  On the watch,

    1. Long hold bottom button.

    2. Gear > System > Software Update 

    You may have to do this multiple times to get all the updates. 

    Had the same issue as OP on my new Venu 2 Plus.  After updating the watch, Amazon Music can be installed.