Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Battery Drain on Venu 2 - PulseOx

Former Member
Former Member over 3 years ago

Have the watch just 1 week.
My setup:

NO notifications
NO music
NO pay
NO always on display
All other set to minimum
Standard watch face

1 hour/day GPS

1 Indoor activity 1 hr/day

When PulseOx off: max 4 days battery life (not even used as smart watch as you can see from settings

PulsOx night: From fully charged to dead 12-14 hours

PulseOx day: From fully charged to dead in 6-8 hours

That's ridiculous for a watch of this price. As comparison: my Polar Vantage V Titan has 12 days battery life with all trackings on.

Contacted Garmin support in Malaysia - they have no idea about the watch, no help, no advises. Just: send the watch for battery check. But when PulseOx drains like this, it's not mainly the battery, it's a rubbish software/ hardware setup. The (Garmin official) shop in Malaysia refused to take the watch back. I once followed the Garmin service suggestion to send the watch (Fenix 5X Plus Titan, erratic heart rate). The watch was new and I got a used, refurbished watch back as replacement - that's more cheating than service.

Beside this, my Garmin Express connects to Mainland China. I just "escaped" from there and really don't like to be forced to connect to there. There is no Malaysia connection and I also can't choose a different connection as Garmin has a ridiculous regional policy.

All in all, absolutely disappointed with the watch. Anybody any ideas how to fix these issues?

  • 0 over 3 years ago

    Have you tried a factory reset?

  • 0 over 3 years ago

    Yes, at least try a factory reset. Mine will last two days with always-on display, notifications, all-day Pulse Ox, and third-party watch faces. Your experience is not typical. Sounds as if something if wrong with that watch. 

  • Former Member
    0 Former Member over 3 years ago

    Hi there,  I have reset the watch 8 times, even with deleting history. Yesterday I was done with it. After test fully charged. Shut off everything what can be shut off. After 4 hours the watch was dead. The official Garmin shop refused to replace the watch or even to take it back for service. And Garmin shop asks me to post the watch her for selling, ridiculous. 

  • 0 over 3 years ago

    Which firmware version is your watch on? Mine on 5.27 has high battery drain with the AOD on, even if it's only the borders of a grey colored and thin hour/minute hands turned on (less than 5% of the screen on, for sure). I can only get 2 days of battery life in total, with no GPS, activities or music, only having AOD, night pulseOx and notifications turned ON.

    However, adding to your point that your watch may be faulty (or your firmware is old), my battery drain during the night (when the screen is off, but with pulseOx on) is really low, around 5% or less of battery usage for an 8 hour period. With AOD on during the day, I get that same drainage in about an hour.

  • Former Member
    0 Former Member over 3 years ago in reply to Felipe

    My firmware is 5.31. I've sent the watch back to Garmin. Really disappointed.

    After only 14 days of use the battery life was down to 4 hours. Compare the 199 USD Coros Pace 2 of my wife,  with whole day oxygen measurement, always on display, 24/7   heart rate tracking,  1 hour GPS per day and 1 hour indoor activity,  need to charge every 20 days. And she gets the same (and more) metrics like from Venu 2. 

  • 0 over 3 years ago

    Even with the 5.33 sometimes I get battery drain overnight

  • 0 over 3 years ago

    My battery is still draining at a steady pace throughout the day, even after the latest update.

  • +1 over 3 years ago

    All-

    I’m sorry to hear of the battery drain issues that you’re experiencing.  Let’s start by power cycling (turning off and then back on) your watch.

    I see that most of you currently have Connect IQ content installed.  If the battery drain persists and if you have any Connect IQ (CIQ) Content, especially watch faces, you may need to delete that content until the independent developer is able to update their app/watch face to function correctly (without causing a battery drain) with the new firmware version on your watch.  You can use any of the 3 FAQs below to uninstall the CIQ content.

    How to Uninstall Connect IQ App Content Using the Connect IQ App

    How to Uninstall Connect IQ Content Using Garmin Express

    How to Uninstall Connect IQ Content Using the Garmin Connect App

     

    If you would like to submit feedback to the developer of the CIQ content, you can do so by clicking the link below and searching for the download page of the CIQ content.  In the bottom right corner of that page, you will find the option to contact the developer.

    https://apps.garmin.com/en-US/

    If you have not already reached out to your local Garmin support team, we highly recommend doing that as well:

    Support.garmin.com

  • 0 over 3 years ago in reply to Garmin-Kevin

    I have uninstalled all additional content I added to my watch and the battery keeps draining at the same rat as before. This means that with stock apps, my watch will have up to 4 days of battery life. I'm afraid whatever update was pushed to "try and fix the battery issues" didn't work. I'm happy to provide more info if needed.

  • 0 over 3 years ago in reply to 2081127

    Please review the FAQ below to optimize your battery usage:

    Tips to Extend the Battery Life on a Garmin Fitness Watch

    Additionally, I still see some Connect IQ content installed on your watch.  If, after removing all of the content from your watch and optimizing the battery life using the FAQ above, you are still experiencing what you feel is a significant battery drain, please reach out to your Local Garmin Product Support Team.