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Cable connection to PC

wolf04
over 3 years ago

Hi,

I discovered a problem with the connection port of the Venu 2 where the loading/sync cable is plugged in. The Venu 2 was charged, but my PC did not recognised the watch. After several tests with plug/unplug, different cables and usb-ports I started to bend the cable a little bit at the point it is plugged into the watch and suddenly my pc recognised it. 

Seems to me like the same problem I had with my first Fenix 5x where connection was very unstable due to the pins at the port. Afterwards the next batch was built with gold plated connectors and the problem dissappeared. 

Has anyone else the same problem?

Best Regards 

Top Replies

  • over 3 years ago +1 verified

    Hello .  Sorry to hear about the difficulty that you're having with your watch and charging cable.  This could be resolved with as little as a replacement charging cable.  Please reach out to your…

All Replies

  • 0 over 3 years ago

    Had similar issues but I always put it down to the USB port I was using as it worked every time when plugging into the back of the PC, must have changed the angle of the connection and worked.

  • 0 over 3 years ago in reply to StuartA

    In my occasion its definitely not the USB port. I tried it with 2 computers and their 9 different ports and the same result. The connection is not stable. Also the cable is sitting quite wobbely in the port of the watch. Bending it slightly causes connection, or not. I am currently a little frustrated and thinking of returning the Venu 2 to get a working one.... but I fear the it is a common issue.

  • 0 over 3 years ago

    I suggest you call support. They're usually quite helpful.

  • +1 over 3 years ago

    Hello .  Sorry to hear about the difficulty that you're having with your watch and charging cable.  This could be resolved with as little as a replacement charging cable.  Please reach out to your local Garmin Support team for possible replacement options.

    www.support.garmin.com

  • 0 over 3 years ago in reply to Garmin-Kevin

    Hi Kevin, 

    this would have been my first solution. Unfortunately I already tried it with a couple of original cable from Fenix 6x and those I bought within the last years. All of them show the same instability. 

    Regards 

    Gilbert