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Venu 2/2s Software Update - v4.67 - Bug Mega Thread

stroper
over 3 years ago
  1. [Confirmed] Freeze/Crash - Anyone experiencing system freeze or crash since 4.67 update? - Venu 2 - Health & Wellness - Garmin Forums
  2. [Confirmed] Wi-Fi Sync & Software Update check fails with error code 030 - venu 2 cannot connect to wifi - Venu 2 - Health & Wellness - Garmin Forums
  3. [Confirmed] Screen/Clock turn off abruptly likely due to Wi-Fi sync bug - FOUND A FIX: Synchronization after sleep KILLS the clock (the clock turns itself off) - Venu 2 - Health & Wellness - Garmin Forums
  4. [Confirmed] Duplicate applications shown up when synced with Garmin Express
  5. Glances custom order reset after syncing with Garmin Express - User added Glances move to the end of your list on the watch after a cable sync - Venu 2 - Health & Wellness - Garmin Forums
  6. [Confirmed] Hydration widget on Venu 2 doesn't sync
  7. [Confirmed] "Back to Start" menu is no longer visible - "Back to Start" Fonction - Venu 2 - Health & Wellness - Garmin Forums
  8. [Confirmed] Unable to edit custom workout rounds - Strength training workout rounds, edit 2 sets at a time (superset) - Venu 2 - Health & Wellness - Garmin Forums

To rollback to v3.48 (last official stable release):

The following steps can be helpful in order to avoid system freeze/crash while you are on v4.67:

  • Connected Venu 2 to PC. DO NOT open Garmin Express.
  • Removed everything from GARMIN folder. Some folders couldn't be deleted which is expected.
  • Disconnected Venu 2 from PC.
  • Go to Settings >> Reset >> Delete Data and Reset Settings - Venu - Restoring All Default Settings (garmin.com)
  • Remove Venu 2 from Garmin Connect app and remove Venu 2 from Bluetooth settings on Phone.
  • Setup Venu 2 with Garmin Connect app on mobile as usual.
  • Initial sync will take 30 minutes to an hour, Wait for initial sync to finish.
  • Install required apps/glances, etc.
  • DO NOT connect to Wi-Fi. We may not be able to use Spotify sync until Garmin support come up with proper fix.
  • 0 over 3 years ago

    Very good idea this thread !

    3. The workaround for the freeze/turn off to remove the wifi hotspot do not work for me. This morning crash again…

  • 0 over 3 years ago

    I just hope Garmin's team reads this thread to fix it as soon as possible and release the hotfix

    Fingers crossed

  • 0 over 3 years ago in reply to Musko

    For sure. If it not release next week, I will return my venu2 and wait apple watch 7 !!

  • 0 over 3 years ago

    I have the issue when I want to look at my Pulse Ox (during sleep) it will freeze the screen and need to soft reset the watch. Is this also related to one of the other threads?

  • 0 over 3 years ago

    Many, many people seem to be having this crashing & syncing issue. Very frustrating. Switching off the wifi hotspot seemed to work for a day but then crashing started again the following day. I also seem get sporadic hydration syncing. Very annoying that updates don't seem to fully road tested before release.

    Please get on this, Garmin.

  • 0 over 3 years ago

    A week ago, my Venu 2's screen went black while I was biking. And this morning by wife's Venu 2s went black. Neither would turn back on until plugged in and pressed buttons -- and held down. 

    Please fix Garmin.

  • 0 over 3 years ago in reply to stocktiki

    Same here, blackout some days ago, also while biking. 

    Today no issues during 5 hours of bike activity tracking.....

    Have not made any changes since the blackout, all very random.

  • 0 over 3 years ago

    Venu 2 Series - Public Beta 4.60 Now Available

    Garmin-Zac
    30 days ago

    Venu 2 Download

    Venu 2s Download

    Notes:

    • Although this software is believed to be reliable, it has not yet been released for production and should be used at your own risk.
    • Please provide feedback to [email protected]

    Change History

    Changes made from version 3.48 to 4.60:

    • Fixed the pulse ox setting getting switched to 'All Day'
    • Fixed watch face data field clipping
    • Added more user control over display brightness
    • Added support for stress from a HRM strap
    • Added ability to send predefined messages in an Assistance event
    • Updated golf controls and summary pages
    • Fixed an issue with golf club prompt setting causing a reset
    • Increased activity auto save to 30 minutes
    • Added the ability for the display to stay on while stopwatch is running
    • Added Strength workout and personal record improvements
    • Added HIIT workout improvements
    • Translation improvements

    Installation Instructions

    1. Connect your Venu 2 to your computer using the USB cable.
    2. Download and unzip Venu2_460Beta.zip. Place the GUPDATE.GCD file into the \GARMIN directory of the device. Place the GUP3707.GCD and D853500.zip files inot the \GARMIN\RemoteSW directory on the device.
    3. Disconnect your device from the computer, approve the update on the watch, and wait for the update to finish.
    4. If you would like to revert to the last public release software, place the GUPDATE_348.GCD file in the \GARMIN folder. Rename GUPDATE_348.GCD to GUPDATE.GCD before disconnecting your device. NOTE: If you revert to an older version of software, all of your settings will be reset to defaults.
  • 0 over 3 years ago in reply to Hookturn

    Thanks for the rollback procedure.

    is there any ETA for a true fix on the new 4.67 firmware ?

  • 0 over 3 years ago in reply to cyayon

    No one knowns. I have opened a new support ticket as usual to get this to Garmin support attention.

    Forums is not an official place to ask for support of course, so it's better to contact support and open a support case.