Since either Firmware version 16.xx or 17.04, Venu 2 Plus has a number of problems

DavidRay1965 6 months ago

Hi ,

I have noticed a number of posts and tickets raised about this matter but wish to add my known issues with the recent firmware upgrade, to add support to getting this matter fixed ASAP with Garmin.

Issues:

1. Battery draining - from approx 6-7 days battery life to 2 days in between charges

2. Spotify (music stored on my phone) playing randomly whilst battery is charging

3. Battery now taking around 4-5 hours to charge, rather than less than 1 hour

4. Watch face freezes during battery charge

5. Other screens e.g. "Watches" freezing whilst in use.

Garmin, could you please advise this forum on any progress with these matters as they have been well documented on here for some months now.

Thank you.

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0 7433335 6 months ago

I totally agree for the battery drain which is significantly worse than it used to be, even without regular use, bluetooth turned off and luminosity minimum.

I have no problem with battery charge though

0 8828707 6 months ago in reply to 7433335

I have no problem with charging the battery but the battery itself lasts a very short time. Resetting the settings does not help.

0 Garmin-Inder 6 months ago

Thank you for taking part in the Forum thread. Please review this FAQ for battery draining concerns: Tips to Extend the Battery Life on a Garmin Fitness Watch

As far as how long it is taking to charge, have you tried charging through the computer? This should not take more than 2 hours to charge fully.

We've seen some third-party Connect IQ apps causing our watches to malfunction, such as you've mentioned in questions 4 and 5. If you have any installed, please uninstall them: Connect IQ Store App: How to Uninstall App Content

As far as Spotify, our engineers are reviewing this and will have an update out soon to fix this report. If you'd like to be emailed once there is a fix, please reply with the following:

Do we have permission to email you?
Do we have permission to access your Connect account?
What country are you located in?

For additional assistance, please reach out to your local Garmin Support team.

0 DavidRay1965 6 months ago in reply to Garmin-Inder

Do we have permission to email you? YES
Do we have permission to access your Connect account? YES
What country are you located in? Australia

0 Garmin-Inder 6 months ago in reply to DavidRay1965

Thanks, I've added you to the open ticket regarding Spotify. Once there is a solution or if we have any other questions, our team will reach out to you via email.

0 1924720 5 months ago in reply to Garmin-Inder

This happens to me as well... SUPER annoying. Music on Spotify plays when charging or when watch is off and plugged into charger.

0 1300090 3 months ago in reply to Garmin-Inder

Spotify issue.

Yes you can email me.

Yes you can access Connect account

In US

0 RAMOSASTRA 3 months ago

I'm the same as you, a few updates ago the battery drank it, and a few updates ago the barometric altimeter also counted me extra meters.

0 RAMOSASTRA 3 months ago

Con el venu 2 Estoy igual que tú, hace unas actualizaciones la batería se la bebe, y el altímetro barométrico también me cuenta metros de más.como su estuviese subiendo pisos todo el rato.

0 Raphael 3 months ago in reply to Garmin-Inder

That's crazy that the only thing the last updated added is a battery life issue. We need more update with new features and fix for the battery life! Any news about the next update??