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Skin rash

I have an ongoing skin rash from the Venu (original) watch - it's from the resin sensor. There are some watches now with a glass cover over the sensor. Which hopefully will block the sensor from touching my skin. I know that the fenix 7 series, forrunner 955 and 255 have a glass sensor cover. Does the Garmin Venu 2 Plus?

I have talked to Garmin support and they do not know how to help me (it's been a struggle honestly). They said all the sensor covers are resin, which that is incorrect sine I have seen them. They offered me a Venu 2 plus, but I want to know if it has a glass cover since I don't want to burn and scar my skin further -I now have a scar on my wrist from the sensor.

I don't want to leave Garmin since all of my family is with Garmin and I'd have to convince them to join another company as we do challenges all the time.

Top Replies

Garmin-Sierra over 1 year ago +4 verified

We are sorry to hear about the issue you are reporting. The skin irritation may be a result of build-up on the watch band and/or casing. You should discontinue wearing your watch until your skin has healed…
seilogramp over 1 year ago in reply to somefinelse +1

I'm sorry you had a negative experience. I've had nothing but positive interactions with support. The typical response here is to contact support for any type of skin issue.

Anyone else experiencing…
trux over 1 year ago +1

somefinelse said:
There are some watches now with a glass cover over the sensor. Which hopefully will block the sensor from touching my skin.

It is not the sensor or the cover material that causes the rash…

All Replies

0 somefinelse over 1 year ago

I have contacted Garmin customer service and they are awful / don't know their own products.

+1 seilogramp over 1 year ago in reply to somefinelse

I'm sorry you had a negative experience. I've had nothing but positive interactions with support. The typical response here is to contact support for any type of skin issue.

Anyone else experiencing horrible skin reaction from Venu s2? - Venu 2 - Health & Wellness - Garmin Forums

Garmin-Kevin said:
We are sorry to hear about the issue you are reporting. The skin irritation may be a result of build-up on the watch band and/or casing. You should discontinue wearing your watch until your skin has healed. Please review the following FAQ that provides important information regarding the wear and care of your Garmin watch: https://www.garmin.com/watch-fit-and-care/

If you feel that this issue warrants further discussion please reach out to Garmin Product Support via Garmin Support Center

+Garmin-Sierra

0 trux over 1 year ago

somefinelse said:
There are some watches now with a glass cover over the sensor. Which hopefully will block the sensor from touching my skin.

It is not the sensor or the cover material that causes the rash, it is the bacteria that builds on the surface if you do not clean the watch regularly, and if you always keep the watch on the same hand. Rinsing it daily, and after each workout, disinfecting with 90% medical alcohol once or twice a week, (and washing the wrist under the watch regularly, of course, too), and alternating the wrists for the night, is usually sufficient for most people.

0 somefinelse over 1 year ago in reply to trux

Wrong. I clean my watch everyday, I have had 2 phone calls with reps about proper care for a watch. It's a literal burning sensation only under the sensor. Soooo nope. If you search rash from sensor, you will see what I mean.

For those who get this type of rash switching to glass back has fixed the problem.

0 somefinelse over 1 year ago

Garmin has now "locked" this question, with these replies from account that clearly work for Garmin. (you can see them answer first on every skin rash post and say the same thing). It's fishy and has been happened to ever Skin issue or Rash post. This makes me trust Garmin less.

0 8016151 over 1 year ago in reply to somefinelse

somefinelse said:
Garmin has now "locked" this question,

Not locked for me. Otherwise, I would not be able to reply.

0 somefinelse over 1 year ago in reply to 8016151

I had to report the question as "not answered" for replies to be posted again

0 seilogramp over 1 year ago in reply to somefinelse

I temporarily locked the thread while I was locating and tagged Garmin-Sierra, as this is typically the Garmin staff member that sometimes responds to venu forum threads. Threads are not unlocked by marking as unanswered. Only moderators have the ability to lock/unlock threads.

I hope you get the support you're requesting.

+2 Garmin-Sierra over 1 year ago

We are sorry to hear about the issue you are reporting. The skin irritation may be a result of build-up on the watch band and/or casing. You should discontinue wearing your watch until your skin has healed. Please review the following FAQ that provides important information regarding the wear and care of your Garmin watch: https://www.garmin.com/watch-fit-and-care/.

If you feel that this issue warrants further discussion please reach out to Garmin Fitness Product Support.