When making or receiving calls on venu 2 plus, the call rerouts to iphone

I hace the same phone model in IOS 17 too and the same issue with my venu2 plus

Hello

I have been working with Garmin Customer Service for the last 2 months regarding this issue.   So far no fix has been found.  At this point Garmin is sending me a new Venu 2 Plus to see if the issue is just my watch issue.  Unfortunately I do not think this is going to fix anything.   It seems a lot of Venu 2 Plus owners are having this issue. To me it appears to me a software or hardware issue with this model.   Maybe Garmin released this model with Bluetooth phone calling feature too soon and more product testing needed to be done? They do have the Venu 3 out.  Maybe that works better? If you are in the market for a smart watch with phone answer feature, I would probably stay away from this Garmin model.   At this point i would suggest maybe the Apple Watch 

Thanks that you noticed the issue. Hope Garmin will be able to resolve the issue soon. I would like to share one more point. I tried connecting the watch with iPhone 14 and looks like working fine. So, I think, the problem is compatibility. Garmin could have done more compatibility tests with different devices before they announced Venu  2 plus.  Now I am  forced to either return the watch before the return window closes or upgrade my phone as this feature is very important for me 

I’ve had my watch for a year and this call issue just started happening with mine after the last upgrade. When i called Garmin help they acted like they had never heard of this issue. I am also having other connectivity issues that just appeared such as connection of my heart rate to my Garmin Edge, and the music controls. I really don’t think it is a phone issue as mine worked well for the year. The only solution I have received is the switch out to a “new” refurbished watch. I spent the full $450 for this watch and am really unhappy with this solution. I asked to get the new watch Venu 3 and the best I could get was a 20% discount. I had the Vivoactive 3 for over 3 years with nary a problem. This is not good customer service. Holding out for the replacement and hope it works. And yes you have permission to email me. 

I completely understand your frustration.  I’m in the same boat.  I feel that this watch being the first Garmin watch that has the voice feature was released too early without the proper testing.  This issue is too widespread to be a specific unit problem.  Maybe that is why the Venu 3 came out.  Hopefully the problem is fixed in that watch.  As far as customer service.  Customer service has been good as far as communication.  Garmin warranty policies are horrible.  Like you mentioned, I’m paying full price for a new watch.  The watch is defective.  I’m now going to get a used watch for the same price as a new.  That does not make sense.  Why punish the customer for choosing your brand.  If anything Garmin should be offering some type of compensation or an option to upgrade to the next model. Reward the customer for choosing you. Do not punish them.  I am dissatisfied with Garmin for this.  At this time for myself,  I’m still dealing with customer service.  It’s been over 4 months and there seems to be no fix for this issue. 

Not for me, iPhone 15 Pro Max here having this exact same issue.

I have the Venu 3 and iPhone 15 Pro Max, the issue still persists.

What information do you need to perform testing? This issue has been going on for so long without being addressed.

It's quite angering to say the least. Many of us could have spent the $400+ elsewhere (Apple watch) and not go through the hassle of experiencing this issue.

It's unfair that this thread has not been updated for months. Venu 3 owner here with iPhone 15 Pro Max.

It’s so disappointing to hear you are having the same issues with the new model watch and new phone.   Honestly I have used many Garmin products (for ocean, off-road, hiking, travel etc)  and for the most part have been confident with Garmin.  Unfortunately, for the smart watch/fitness watch, for this price point, the Apple Watch seems to be the way to go.   My Venu 2 Plus has this main issues but also some other glitchy connectivity issues.  My wife’s Apple Watch is solid.   I was wanting to stay away from Apple but for this application it seems Apple Watch is the best way to go…..   hopefully other Garmin customers have better luck.