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When making or receiving calls on venu 2 plus, the call rerouts to iphone

2191327
over 2 years ago

When I have a call from the watch and while talking the calls ends on watch screen but the call is still actve on phone. It's like losing conectivity. Generally no bluetooth connectivity problems except while on call. I have tried everything (restarting devices, reconnection, unpairing/pairing, updating) but the issue is still there. I bought the watch 2 days ago and I' m extremely unhappy because calls are the main reason I bought it. My phone is iphone X. 

  • 0 over 1 year ago

    I have the 12.13 software version on my watch and I recently noticed that when I pick up a call on my phone it is automatically moved to my phone so I am not able to use my watch for the call. It is really annoying especially when my phone is not even near me. Could you help me please?
    Thanks a lot!

  • 0 over 1 year ago in reply to Garmin-Inder

    Yes to 1 & 2, United States.

  • Former Member
    0 Former Member over 1 year ago

    Hello, Has this issue been resolved? I am having the same issues, I have an iPhpne and if I answer a call on  my watch within a few seconds the call transfers audio to my phone.  Its makes the phone call feature of the watch not usable.  Any help would be greatly appreciated...

  • 0 over 1 year ago in reply to Former Member

    I had this issue and wrote that comment when I had the iphoneX. Since I bought the iPhone 14pro max I have no issue during calls. So I guess it was due to the old version of bt technology of X

  • 0 over 1 year ago in reply to 4038679

    I've sent you an email regarding this.

  • 0 over 1 year ago

    I have the same problem... 

  • 0 over 1 year ago in reply to 7811010

    All, 

    In order to better assist we do need to gather additional information. This would help us investigate and get to the root cause of this disruption. Anyone willing to provide additional information, please answer the following:

    1. Do we have permission to email you?
    2. May we, if necessary, have permission to view/access your Garmin Connect account?
    3. In what country do you live?
  • 0 over 1 year ago in reply to Garmin-Inder

    Yes,yes, United States

  • 0 over 1 year ago

    I have been having the same issue with a Samsung Galaxy s22, so it is not just iphones. I will receive a call and answer it on my watch but after a minute or two the watch vibrates and tells me the call has been transferred. I then have to continue the call on my phone. REALLY annoying and kind of defeats the purpose of one of the watches main features. And if any Garmin admin wants to look into this in response to your questions the answers are: 1. yes 2. yes and 3. I am currently residing in Canada.

  • 0 over 1 year ago

    Hi All, I am very new to Garmin Venu 2 plus ( bought it a week back ) . When I am getting call, and answering via watch , after few seconds, audio is switching to phone or my Bluetooth headset by showing ‘ call audio transferred’ and watch continue to jerk frequently. Am I missing some setting here ? I am using iPhone XS iOS 17, on watch its SW15.20 , and connect app 4.71 . Searched the forum and here as well, but no answers found yet. Your help is highly appreciated.

    TIA.