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Lily - distance tracking

My Lily doesn't track the distance. GPS on the phone (Samsung Galaxy S9) is on. There was no such problem before, but now this is the 3rd time for the last 2 days.

Thank you for any advice.

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Garmin-Kevin over 2 years ago +1 verified

All,

Be sure that you are following steps in the FAQs below:

Using the Connected GPS Feature With a Garmin Watch

Calibrating the Treadmill Distance

If, after following these steps, you are still seeing…

All Replies

0 htrut over 3 years ago in reply to Putling

I also have the same problem using the connected GPS for walking and biking the distance is significantly less but the track/map is correct.

0 Ladysoul74 over 3 years ago in reply to Garmin-Isabella

I am having this same issue too. Distance isnt tallying. Please fix this bug, Garmin. Cycled and circled my usual route 4 times (about 3km++) and it came out less than 2km!

0 Garmin-Isabella over 3 years ago in reply to htrut

Hey guys! Can I have you all update the watch to software version 4.20 and see if this issue continues to occur or not?

0 Endition over 3 years ago in reply to Garmin-Isabella

Hey Isabella,

the issue seems to be fixed.

Thank you so much.

0 6760934 over 3 years ago in reply to Garmin-Isabella

Hello it seems to work now, thanks for the quick fix

0 Ladysoul74 over 3 years ago

Hi Isabella, how do i update my Lily. It pops up as Lily Asia, software 3.50. No 4.20 showing. Pls advise, tq.

0 3372733 over 3 years ago in reply to Garmin-Isabella

Hi, I am having an issue with distance and pace tracking as well. GPS mapping is correct but mileage and pace is well out. This seemed to happen after a recent software update. I have tried resetting the watch but this hasn't helped. The software update was to the 4.20 version. The watch was fine before this. Shall I return this to store????

0 6029527 over 3 years ago

I discovered this issue over the past couple of days after my partner got a vivosmart 4 and we wore it together while walking. His device said double the distance that my Lily did. Is there a solution to this yet? The past month of data is all inaccurate. :(

0 Putling over 3 years ago in reply to 6029527

It's been fixed months ago. Check the watchs version.

0 6029527 over 3 years ago in reply to Putling

I'm on version 4.60... still seems to be an issue for me.