my 2 week old garmin lily when i try to charge from a laptop it goes into white triangle mode and is unresponsive. I have just used my husbands iphone charger and it came back to life, what is my problem?
If you started experiencing the triangle screen on or after April 25, please see Lily (Classic and Sport) Frozen on Triangle Screen After 7.20 Software Update. If you experienced this screen before this…
Hello all. We are aware of this issue and have our Engineering team investigating this so that we may develop a fix. Please make sure that you use Garmin Express to update your watch to the latest software…
I've got the same issue now with my partner's Lily watch. Plugged into several different outlets and it hasn't changed. Also tried to use Garmin Express and it won't recognise it to be able to update the…
I just got this Garmin Lily a few days ago, not even a week.
Now it only shows a White triangle and won't change to any other screen. I already tried charging it.
I am in Toronto, Canada, should I return this to the seller? What if they don't accept it, this is still under warranty right. It's not even a week old.
Hello all. We are aware of this issue and have our Engineering team investigating this so that we may develop a fix. Please make sure that you use Garmin Express to update your watch to the latest software version. You should be able to get the computer to recognize the watch after the battery dies, which will cause this frozen screen issue to cease, temporarily.
If, after updating your watch and completing the troubleshooting mentioned by Garmin-AmberD you are still experiencing this issue, please tag me so that I can email you for some additional information and add you to this case as an affected customer.
Thank you for your patience with us while we work to resolve this issue.