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Garmin Lily Frozen on Triangle Screen

my 2 week old garmin lily when i try to charge from a laptop it goes into white triangle mode and is unresponsive. I have just used my husbands iphone charger and it came back to life, what is my problem?

Top Replies

Garmin-Kevin over 3 years ago +1 verified

If you started experiencing the triangle screen on or after April 25, please see Lily (Classic and Sport) Frozen on Triangle Screen After 7.20 Software Update. If you experienced this screen before this…
Garmin-Kevin over 4 years ago +1

Hello all. We are aware of this issue and have our Engineering team investigating this so that we may develop a fix. Please make sure that you use Garmin Express to update your watch to the latest software…
B-Te4m over 3 years ago +1

I've got the same issue now with my partner's Lily watch. Plugged into several different outlets and it hasn't changed. Also tried to use Garmin Express and it won't recognise it to be able to update the…

All Replies

0 Garmin-AmberD over 4 years ago

Hello, can you try a different port on the computer, does it do the same? Is tis happening every time you plug into a computer?

0 2397278 over 4 years ago

How do you turn it on and off if nothing is working

0 Garmin-AmberD over 4 years ago in reply to 2397278

Hello! Can you plug the device into the computer. Keep it plugged in for 10 min and let me know if there is any change.

0 3315420 over 4 years ago

I just got this Garmin Lily a few days ago, not even a week.

Now it only shows a White triangle and won't change to any other screen. I already tried charging it.

I am in Toronto, Canada, should I return this to the seller? What if they don't accept it, this is still under warranty right. It's not even a week old.

0 Garmin-AmberD over 4 years ago in reply to 3315420

Hi there! I am so sorry to hear this has happened. If you are to return the device, I would encourage you to do so. If not, I can get in touch with you via email and we can get this resolved.

0 3234148 over 4 years ago in reply to 3315420

Hello,

I'm having the same problem with my Lily, and it's been going on for the last few weeks. Sometimes it will charge, but most of the time it's stuck on the triangle or completely off.

Can I return it?

0 9739946 over 4 years ago

Hello, I cannot get the white triangle off the face of my watch. I have used multiple outlets for charging, but the triangle remains. How do I fix or return?

0 Former Member over 4 years ago

We have just got a new Lily and from the get go it won’t go any further than the white triangle. Tried the reboot suggested online as well as multiple different power sources but no joy. Not a great intro to Garmin watches after years of faultless Apple Watch use

0 Garmin-Kevin over 4 years ago

Hello all. We are aware of this issue and have our Engineering team investigating this so that we may develop a fix. Please make sure that you use Garmin Express to update your watch to the latest software version. You should be able to get the computer to recognize the watch after the battery dies, which will cause this frozen screen issue to cease, temporarily.

If, after updating your watch and completing the troubleshooting mentioned by Garmin-AmberD you are still experiencing this issue, please tag me so that I can email you for some additional information and add you to this case as an affected customer.

Thank you for your patience with us while we work to resolve this issue.

0 4237229 over 3 years ago in reply to Garmin-Kevin

Hi, I also have the triangle of death on my Lily. I have tried to recharge as normal via powerpoint and also via computer. to no avail.