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Lily screen issue during activity tracking.

Former Member over 3 years ago

When activity tracking my Lily screen switches off- raising arm/tapping screen doesn’t help.

For example, today I went for a bike ride and turned on activity tracking on the watch. After less than 10 minutes my screen switched off. I thought it must be a battery issue (even though watch was fully charged) . However 5 minutes after returning home a notification of my activity summary displayed on the watch - so it had been tracking all along but I was unable to activate the screen until this point.

ideally I want to be able to view my watch face even during activities. Is there a reason why I couldn’t do this?

Many thanks

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0 Garmin-Isabella over 3 years ago in reply to 2691077

2691077 said:
Having the same issue (and just updated an earlier post about this problem). Please share solution if there is one. Thanks.

Hello! Does this happen in any activity profile? Does the device screen become responsive once it is outside of an activity?

0 2691077 over 3 years ago in reply to Garmin-Isabella

Have only used the walking activity. Had to plug the watch into the charger to recactivate the watchface on both occasions. Was working fine for a couple of weeks, and does not happen each time I use the activity function. The walk is tracked in the app, but the watch stops counting steps and measuring HR.

0 Garmin-Isabella over 3 years ago in reply to 2691077

2691077 said:
Have only used the walking activity. Had to plug the watch into the charger to recactivate the watchface on both occasions. Was working fine for a couple of weeks, and does not happen each time I use the activity function. The walk is tracked in the app, but the watch stops counting steps and measuring HR.

Okay, can I reach out to you via email from Garmin?

0 2691077 over 3 years ago in reply to Garmin-Isabella

Yes, please

0 Garmin-Isabella over 3 years ago in reply to 2691077

2691077 said:
Yes, please

Great, I have sent you an email!

0 Steve22 over 2 years ago

Is there a solution? Just bought my wife a Lily and the first activity we tracked (a run together) froze the screen off. Had to reconnect to charger at home for it to come back on.

0 Garmin-Isabella over 2 years ago in reply to Steve22

Steve22 said:
Is there a solution? Just bought my wife a Lily and the first activity we tracked (a run together) froze the screen off. Had to reconnect to charger at home for it to come back on.

Hello! We currently have a case on this that is being worked on, may I reach out to you via email from Garmin to collect some more information?

0 Steve22 over 2 years ago in reply to Garmin-Isabella

Yes

0 Garmin-Isabella over 2 years ago in reply to Steve22

Steve22 said:
Yes

Okay, I have sent you an email!

0 6582113 over 2 years ago in reply to Garmin-Isabella

Hello, has this been resolved?

I bought my Lily last week and it has frozen 5-6 times in 9 days, it will only become responsive after being plugged in to charge. I have also reset it (keeping user settings).

I stopped it from auto tracking walking thinking that this was the problem but the last time it switched off just after walking a block, with auto tracker off.

I am considering returning the product, even though I love it when it works.