Index S2 scales not syncing weigh-ins reliably, only syncing randomly at night. Tried removing/re-adding via hotspot, checked Wi-Fi protocols, attempted manual updates (no progress bar), and repeated the process multiple times. Still not resolved—help?&quo

Hi,

I'm experiencing ongoing issues with my Garmin Index S2 scales. They often fail to sync my weigh-ins during the day and instead randomly sync during the night. Here's what I've tried so far to resolve the issue:

1. Removed the scales from my Garmin Connect account and re-added them using my phone’s hotspot.

2. Checked my Wi-Fi protocols to ensure compatibility (2.4 GHz, correct channels, supported security protocols).

3. Attempted to manually update the software, but I never see a progress bar, so I’m unsure if the update has worked.

4. Repeated the entire process several times, including removing and re-adding the scales to my Connect account.

Despite these efforts, the problem persists. Has anyone else encountered this issue, and are there additional troubleshooting steps I can try?

Thank you!

0 Garmin-Tracy 2 hours ago

The information you have provided indicates the scale has been successfully connected to the wi-fi, it just isn't automatically syncing as expected. Knowing that, if you open the app and force a sync, does the scale information come over? Have you tried resetting your router? I would assume everything else connected is working or you would have mentioned that, I have seen stranger resolutions though