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S2 not uploading to Garmin connect

Maginskee
5 months ago

Scales have worked fine up until today. 

I've reset and checked wifi details, tested the connection of the scales to the wifi from the Garmin connect app; that seemed ok but still fails to upload to Garmin connect.

I then hard reset, connected to the wifi again and once again, after a weight measurement it fails to upload. I then hard reset again and tried on a different wifi network, hot spotting with my phone and the same thing occurs.

Any ideas?

  • 0 1 month ago in reply to Garmin-Tracy

    Garmin in the Netherlands says that it is not possible to connect trough a hotspot. Without any proof. I do not use the hotspot on my phone long term. I only want to use it when I measure my weight.

    Next thing is dat in these forum posts a customer had succes by disabeling the 802 N standard. 

    What is the best configuration to see whats wrong ? 
    I think I schould tether via usb to my mac. Then I will make the mac a wifi accesspoint. I like to get some expert advice
    from Garmin when I inpect the packets withe wireshark. 

  • 0 1 month ago in reply to 5789424

    I do not work for Garmin, but if you are able to run wireshark on an encrypted Wifi hotspot, I would love to know if you see the same problem as I do.  If you trust me, you can also send me the wireshark dump file (note: there might be other network traffic)

    What I see:

    - scale gets as far as making http connections (so dhcp, dns, ntp, etc. work)

    - garmin server sends response

    - scale stops responding

    - hotspot sends a few TCP retransmissions 1 second apart (will look like it comes from the garmin server)

    - eventually scale gives up

    So you'll see 4 or 5 retransmissions in Wireshark at the end, normally coloured in red.

    If you can, on the Mac, set the hotspot unencrypted (just for a test), and see if that works.  Wait at least 5 minutes between resetting the Wifi on the scale, because it retries in the background while the screen is off.

    (als het moet, kan het in het nederlands verder)

  • 0 1 month ago in reply to 5789424
    5789424 said:
    Garmin in the Netherlands says that it is not possible to connect trough a hotspot.

    It should work if you can configure your hotspot for 2.4 GHz.  A lot default to 5 or 6 Ghz if your hardware supports it.

  • 0 30 days ago in reply to Garmin-Tracy

    I still am getting only sporadic updates about once every 20-30 days. I use the scale daily but no daily updates in the app