Index S2 SWcale does not display metrics

I have new scale, I did get aditional metrics at the begining two times, but after that, all I got was weight, BMI and weather. I did try all suggestions that were here on forum before (change battery, wet feet, different position on scale, disconect scale in connect, clean the scale, do the reset, standing on for 20 seconds, reconect the scale...) Nothing worked.

I am really disapointed about this expensive scale, bu it doesn't work.

Please contact me, I am coming form Slovenia

0 seilogramp 10 months ago

Do you have the advanced body metrics selected in Garmin Connect?

0 4118509 10 months ago in reply to seilogramp

Yes, of course. I have it.

0 seilogramp 10 months ago in reply to 4118509

Then suggest contacting Garmin Support directly - https://support.garmin.com

0 4118509 10 months ago in reply to seilogramp

I went there before I wrote here… it’s nothing that could help me

0 seilogramp 10 months ago in reply to 4118509

If it's a new scale and under Garmin's warranty, they should be able to offer a return for a new scale or a refund.

Garmin Fitness Product Warranty Policy | Index S2 Smart Scale | Garmin Customer Support

Garmin fitness products are warranted to be free from defects in materials or workmanship for one year from the original date of purchase.

0 AlexItaly 5 months ago

I bought an year ago, and in the last two weeks often doesn't show fat, bone etc. I think there is a bug in the last firmware update....

Yesterday recorded all, today i tried 4 times but i had only weigth. My wife insted has all the metrics every day