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Index S2 just showing wheigth, BMI and hydration…

It suddenly doesn’t recognize me…

    1. Mine knows its. Me. But only shows weight and BMI since yesterday. Very frustrating. I've taken batteries out re set my phone disconnected from other apps but nothing is helping I don't want to reset the scale as its a mission putting all the information back in and setup again. I do have very thick skin on my feet maybe this could be the problem but unsure.