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S2 does not activate with touch of foot

I just purchased a new S2 and have it successfully connected to my network and Garmin Connect.

It is on a hardwood floor (tile) .. but when I tap it with my foot .. nothing happens.

To have the screen light up (ready to accept my weight) .. I need to first lift the scale off the floor then put it down .. the screen then lights up.

Am I missing something .. or should I return this?

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  • I typically have to nudge the scale from the side with my foot to get it to light up and be ready for a weigh-in.

  • The on switch is in one of the feet. I pick mine up and move it to use it.. that turns it on. You can also nudge it on the side with your foot to turn it on.

  • We also have this issue with our unit. I would hope the tap of the foot as described in operating instructions would work. It is a bit of a frustrating and long process to activate the unit in comparison to our withings Body+

  • It doesn't take long for me to activate it. Maybe 1 second. Just a simple tap from the side rather than a tap from above.

  • Thanks, I'll try from the side.

  • OK, so I returned my original scale to Amazon and received a replacement. The newer scale does work when tapping on the side .. however, I sometimes have to tap it hard enough that it moves.  The user manual shows that one only has to tap lightly on the top of the scale (NOT True).  I'm not a happy camper.  Unamused

  • This is exactly my experience. I will say that it is very intermittent on what type of interaction wakes the unit. 

    foot tap, side tap, side tap that causes physical movement (least reliable --> most reliable)

    I understand the workarounds but I think the wakeup sensitivity should be increased. 

  • I sometimes have to tap it hard enough that it moves

    That's correct in my case as well, though it is a very small amount. Certainly not a deal breaker for me. Many times I simply lift it up to move it into weighing position and that will also activate the scale. 

  • I agree it shouldn't be a deal breaker and I almost feel lazy bringing up the issue. Sweat I have been spoiled by quickly/easily our Withings Body+ wakes up.