Index S2 Smart Scale: Pairing Failed

I’ve just received my Index S2 Smart Scales and the Garmin Connect App goes through the process of connecting however never actually makes the connection and come up with Pairing Failed - Retry. I’ve got 2 watches successfully paired with Garmin Connect and I’ve rest the scales and the app countless times?…

Top Replies

RobiU1975 11 months ago in reply to 1012376 +3

I think both, as I cannot connect my scale to the phone at all. Once I input the Bluetooth code to my phone the scale resets and is in a loop resetting
5953861 4 months ago +2

This device is useless without pairing and I've wasted an hour. Please help.
2718291 over 1 year ago +1 suggested

Android, Index S2 smart scale "pairing failed" - turned off Bluetooth, then Connect App wanted to turn bluetooth back on, and then the next time i tried to sync the pairing code number finally…

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0 5953861 4 months ago

This device is useless without pairing and I've wasted an hour. Please help.

0 5930219 3 months ago

Same here, even tried a different device with no success. Watch connected no issues. Now I have a pretty paper weight. Will je returning if unable to connect.

0 warrensimmons 3 months ago in reply to 5930219

i wish I had read all of these posts about the S2 not connecting on Bluetooth,. I have the same problem so the product is 100% useless. I will get the money back but I have wasted time dealing with this crap. This bug has been around for 3 years and it is still not fixed. Garmin is treating like we are complete idiots.