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Body Fat% is a way off PART2

f|33tStA
over 3 years ago

as the other thread is closed by 

It can't be that the same fat value is always displayed, it can't be normal, all other values ​​change, the fat value is always 7 for every measurement, regardless of which activity class you choose?

Garmin's explanations cannot explain it in that way!

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  • 0 over 3 years ago in reply to pnmckenna

    Thank you for answering. I've bought one in an online store that is different from Garmin one. Do they offer refund either in this case? It's their fault product, nothing to do with the reseller, that maybe is even not informed of this crappy measurement. It's absolutely useless to have a new unit, cause it will be the same story, as many of you said. 

  • 0 over 3 years ago in reply to A.Briganti

    Ok. DId Contact Garmin (Italy): Chat support told me to give a call to the phone assistance service; Phone assistance service said to me that they want my unit to check it and in case change it. I've said to them that in many cases that i'm seeing on internet there is NO SOLUTION by changing the unit.

    I also ask if they have even one case in which they solve the problem by swiching unit, and they answered YES.

    So let's see if this is real, by switching unit with a different one. I'll keep you updated. Another solution is to send them back every two week the units, until they will spend 1000 € in shipping, so they will refund us. Let's see. Garmin, we belive in you.

  • 0 over 3 years ago in reply to A.Briganti

    It's useless because its obviously a software issue. The customer support has no clue, they are no technicians. We need to indirectly get in touch with the tech department.

    Amber that works for Garmin and is active in this thread promised to contact the tech department and give us an update. Thats a while ago. Ill try to direct message her on this forum and ask if she can a provide an update.

  • 0 over 3 years ago in reply to Jan

    Iff so, I'll send to them the unit back every two week, will make video, post it online everywere, and they will start changing policy, quite sure.

  • 0 over 3 years ago in reply to A.Briganti

    so I’m glad I didn’t buy this scale, before I found this. I never thought it was this bad.

    But I’m intrigued, and will follow the thread.

  • +1 over 3 years ago

    Hello! I apologize for the frustration. There are not any new updates at the moment.  

    Garmin has been investigating reports of inaccurate body composition metrics reported by customers that have contacted our Product Support teams and discussed in the forums.  This includes getting scales back from customers that exchanged with our Support teams and testing them to ensure they are working as designed.  When comparing measurements such as body fat percentage to the original  Index Smart Scale, non-Garmin smart scales, or handheld body composition devices, different methods are used to obtain the data and it is not unexpected that some data will be different on the Index S2. 

    The Index S2 uses more of the impedance data rather than relying more heavily on a BMI value. We believe that this creates a more accurate reading of body data compared to BMI charts. The body composition metrics provided by Index S2 compares to known gold standard methods (Dexa scan, Bod Pod, etc.) favorably on average. 

     

    To get the most accurate view of your body composition date overtime and determine if you are trending in the right direction compared to your fitness/wellness goals we encourage customers to use the recommendations in this FAQ link:

     

    Why Is My Body Composition Data Different When Compared to other Tests or Scales?

     

    Like other products, the scale has an accuracy tolerance, but we meet or exceed standards for body weight scales. If you are seeing large fluctuations in the metrics displayed on the Index S2, when taking a measurement at around the same time of day and under similar conditions noted in the above FAQ, we recommend contacting our Support teams directly so that we investigate the specific reports.