Im having the same issue. Just purchases the Garmin Index S2 Smart Scale and it wont let me add device. Contacted customer service and they couldn't help me. Told me i had to mail it back to them at my own expense. SO basically Garmin is selling expensive paper weights and they know it.
Since you have the Index S2, thought it would be better to copy one of your posts here, since the setup is different. I would call Garmin Support back via phone or chat. That response does not sound right…
I would try deleting it from everywhere. And not just deleting it, you have to tell your phone to "forget" it. Then reboot your phone and try again from the Connect app. Make sure your Connect…
