Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Bounce not working in New Zealand

4898852

The Bounce we bought is not working on LTE network in New Zealand. After a bit of googling it looks like is not supported/blocked and Garmin is well aware of this. So why is it still sold through Garmin official NZ website and wasting people time?

Also what is the process to get a refund for the watch and subscription? Thanks.

  • 0

    Yeah, the LTE features on Garmin Bounce aren't supported in New Zealand due to no compatible network partners yet. That's why it won't connect properly, even though they sell it locally. Contact Garmin support directly for a refund on the watch and subscription—they're usually good about it in these cases.

  • 0

    Hi, New Zealand is included for LTE coverage on both Bounce and Bounce 2. Can you explain the issue that you are seeing with the LTE?

  • 0 in reply to Garmin - CF

    hi there, thanks for the replay. The watch is not connecting to the LTE network once it leaves the house wifi (or a paired phone). The bar showing the network seems to have a bar across. So no tracking, no messages, not doing what we bought it for. I have read of the same problem on multiple occasion on this forum and other forums.

    Perhaps a map coverage of the where it works it would be helpful. We are in one of the major city of the South Island and have good cell phone coverage on different network at home.

    Regards,

    M.

  • 0

    I have exactly the same issue in Christchurch New Zealand. Watch is next to useless as it doesn't work unless it's in wifi or next to a parents phone.

    Basically as soon as it leaves the house, we can't contact it or track it.

    Have powered on/off etc multiple times, and the subscription is showing as active and is billing me.

  • 0

    Ended up returning the Bouce as we tried it all and it did not work. Garmin refund the watch and the subscription. We got a Pixbee instead, cost half of the price and the subscription cost is pretty small! Not perfectly smooth but good enough for comms and tracking.

  • 0 in reply to 4898852

    Thanks! How/where did you return it? I've logged a job with customer support but haven't heard anything back as yet (it is still holiday season I guess).