Location not working correctly

Since our little has started back to school the boundary notification isn’t working. We search location and it only shows a dated location and it will never refresh. I just clicked on history and see that the watch knows when it enters and exits a boundary. It’s up to date, etc. The battery life has also been horrible lately, it’s three years old now. While on vacation and without a laptop it went into the blue icon reboot loop. Connection with Garmin Express fixed the loop, but now the location and battery issues.

0 ShockleyR58 7 days ago

I've tried everything, and the only thing that will update our child's location is her arriving at home and the Bounce connecting to Wi-Fi. Our entire area is covered in great LTE coverage, and the Bounce has worked flawlessly for the first two years. Now it's as if we don't have LTE service.

0 2358526 3 days ago

It's terrible. We have two, and live in Montreal, Canada. The reliability of location and message deliver is beyond spotty. I've rebooted them, ensured firmware / software is current, and even engaged with customer support. It is 50/50 that I will be notified of a message sent to me, or will the message even be delivered from the watch to me, or from the app (on the phone) to the watch.

Too bad because I love Garmin products. The entire UI and software are... Mickey Mouse.

0 ShockleyR58 3 days ago in reply to 2358526

I am almost certain her watch doesn't have LTE coverage, even though the plan is paid and shows as current. The watch works 100% of the time when she is near my phone or on our Wi-Fi. Otherwise, it does nothing. I spent a lot of time with customer service, and a replacement is in the mail. Fingers crossed it works.