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Garmin bounce not working correctly

We just got our daughter a garmin bounce and it is not working correctly at all.  Will not update location or live tracking, we bought the year lte subscription and I live in a major town with lte coverage.  it keeps unpairing from my phone and once she leaves the house it will not send or receive message, send locations etc. I have reset numerous times and made sure it's all up to date.  At this stage I feel like I have wasted hundreds of dollars.  I have tried calling and emailing Garmin and haven't had any luck getting through.  Has anyone had these issues and actually got the watch to work or am I better to just get a refund and buy a different brand. 

  • Hello!  When the location or live track is failing, if you look at the face of the watch to the left of the battery image. how many bars is the LTE connections showing? If you go to Settings > System > About > SW Versions, what is showing for the main SW Version? For GPS? LTE?

  • lte connection is showing no bars at all. 

    Sw version=10.04

    GPS 6.60

    Lte 1.45

  • It appears your subscription didn't go through until yesterday, the version info all looks good. If you are still having issues getting an LTE connection It may be an issue with LTE connectivity or the actual LTE hardware, in either case it would be best if you contact our NZ / AUS Support team for the most efficient and detailed assistance (If an exchange was needed, it would need to be them who set it up)