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LTE Live Tracking doesn't work in NZ

7660231
1 month ago

I bought the watch from Garmin website and I can only use Live Tracking when my phone nears the watch. I have LTE subscription and the main reason for me to get this watch is the Live Track feature.

  • 0 1 month ago

    I am sorry to hear you are experiencing strange behavior with Live Tracking on a Garmin Bounce device. At this point it would advantageous to reach out to support directly at  Garmin Support

  • 0 6 hours ago

    On our 3rd Bounce watch after the first one stopped working. LTE worked fine for a while. BUT the 2nd and 3rd watch gets no LTE signal at all and now we are told from Garmin: 

    Local Legislation in NZ blocks text messages with hyperlinks from being received in a effort to prevent fraud and cyber crime. Unfortunately this also means the communication from your Garmin Bounce is being blocked as the message includes a hyperlink.

    This legislation does not cover messages being sent via Bluetooth or WIFI hence why the messages are being received once connected to Bluetooth or WIFI network.

    real shame 

  • 0 6 hours ago

    We also cannot get any signal from the LTE satellite feature on our kids Bounce watch any more. The first watch was fine until it stopped turning on so was replaced by garmin but our next 2 don’t work at all. We now get this from customer support: 

    Local Legislation in NZ blocks text messages with hyperlinks from being received in a effort to prevent fraud and cyber crime. Unfortunately this also means the communication from your Garmin Bounce is being blocked as the message includes a hyperlink.

    This legislation does not cover messages being sent via Bluetooth or WIFI hence why the messages are being received once connected to Bluetooth or WIFI network.

    makes no sense given the LTE messaging worked fine until a month ago unless NZ law has changed since? I can’t find any information online to support this

  • 0 6 hours ago

    Local Legislation in NZ blocks text messages with hyperlinks from being received in a effort to prevent fraud and cyber crime. Unfortunately this also means the communication from your Garmin Bounce is being blocked as the message includes a hyperlink.

    This legislation does not cover messages being sent via Bluetooth or WIFI hence why the messages are being received once connected to Bluetooth or WIFI network.