Live Tracking not working- LTE In Australia

4376419 23 days ago

Hi,

I have purchased a Garmin Bounce and the subscription to the LTE. However, the live tracking etc. is not working outside from our Wifi?

Can you please investigate? I tried to call the help line but no one answered after 20+ mins.

0 4376419 19 days ago

Hi,,

Can someone from Garmin please help me? No one is answering the Garmin help line as well.

+Garmin-Tracy

0 Garmin-Maeve 14 days ago in reply to 4376419

It looks like you have a US-based part number for your Bounce watch when I look at your registered devices. Where did you purchase it from?

Per https://www.garmin.com/en-US/connectivity/bounce/lte-coverage/ , "Products for the countries in Table 1 are interoperable (LTE features may be used) between those countries due to a common antenna configuration. LTE features for the products sold for the countries in Table 1 may not be used in the countries in Tables 2 and 3 due to a different antenna configuration."

0 4376419 14 days ago in reply to Garmin-Maeve

Hi Maeve. Thanks for the reply.

The Bounce was purchased brand new in the box from an Ebay seller in Australia. Just wondering what our options are?

Thanks

0 Garmin-Tracy 13 days ago in reply to 4376419

You will need to reach out to the EBAY seller and ask them to make it right for you. If they advertised an unit intended for Australia they need to provide one.

0 4376419 13 days ago in reply to Garmin-Tracy

Ok. We are returning the US Bounce and buying the Australian Bounce on from Garmin. What do I do with the LTE Subscription? Do I need to cancel or can I transfer it to the new Australian Bounce?

0 Garmin-Tracy 13 days ago in reply to 4376419

You can use the information in this article to manage your subscription - Managing My Bounce Subscription Service