not getting notifications on iphone from child's garmin bounce messages

I am having the exact same issue as described in this post: Message Notifications not working on iPhone - Bounce - Health & Wellness - Garmin Forums. I also have notifications set to on, I have background refresh on for this app, and I don't get any notification for messages sent from my child's bounce. I do get notifications for location changes (left home, etc.) but not for sent messages, which would be way more helpful. I also dont see messages update when actively looking at the thread in Garmin Connect Jr, and also have to close and reopen the comment thread to see updates. The post linked above notes that this was resolved 11 months ago. How was it resolved and what do I need to do to get this similarly fixed? Thanks.