Live track not tracking

I just got the Bounce yesterday. I wanted to test out the Live Track and it does not want to track. How can this be fixed?

Top Replies

8724327 11 months ago +3

Hello. I am having a similar issue. I bought yesterday, at home it works fine, but when my son went to school, the tracking is still saying he is at home. Live tracking takes an eternity to turn on and…
9354798 over 1 year ago +2

I have the same problem. My son's bounce is on SW version 7.40. I have the most up to date App on my phone. I have a Pixel 7 running Android 14 if any of that helps narrow it down. It's not a very useful…
Ben_i 10 months ago +2

I have two kids and two separate Bounce devices (One black and one green) since Christmas. Both were purchased at the exact same time and both have V7.4 loaded. One of these watches works perfectly (black…

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0 8181546 4 months ago in reply to 1007076

Well what do you know it stopped working. With that said I did the power off and power on on the watch again and presto it works. However this obviously is an issue with the watch. Something is happening after a few minutes that stops the live tracking. I will be calling support tomorrow with my findings.

0 1007076 4 months ago in reply to 8181546

Thank you so much for sharing. I didn’t get a very good opportunity to mess with it too long before she left the house. So “maybe” it’s on my end. But I did try it out in the house before she left and it worked. I’ll work with it tonight and tomorrow and see what happens. Good luck to you!

0 8181546 4 months ago in reply to 1007076

Yes I would power off the watch and power back on and see if it immediately starts working. This way you know it can't be your phone or the app or network even because works with it. Also it starts working within a few seconds of starting live stream. Just make sure you test it as soon as the watch boots to the main screen because it seems like it's a small window of opportunity about 5 mins or so before it will not work again. Unless you do another reboot of the watch. At least this is my experience. Also if you can let me know if you get the same results I will mention this to the tech so they can escalate it to engineering. Once they realize it's happening the same on other people's devices it will be quickly realized it's a firmware or hardware issue and will help them figure out what to do to fix it hopefully. Best

0 8181546 4 months ago in reply to 8181546

So I called support once again withy findings and they are replacing it with another new watch. They say if is happens again with the new watch they will escalate the issue to determine what can be done.

0 6607857 3 months ago in reply to 8181546

I am on my 3rd watch since April! They just offer a refund but I really want the watch to work.

0 8181546 3 months ago in reply to 6607857

I'm pretty sure they know this is a problem but cannot resolve it so they just hope saying "some network providers are the issue not them". Little do they know I'am a retired large WAN network admin. I ran trouble shooting test with the techs and gave them suggestions never thought of that proves it wasn't my carrier and it was infact their watch. So I'm on my second new watch from them and besides noticing the LCD screen is a newer less pixelated display the live tracking still does not work. So I will not bother called to have them only to say okay will ship you another like a cat and mouse game. I'll just do without live tracking and hope one day it will mysteriously start working. The sms texting seems to be working without issues and that's most important right now for communication with my child. It's a shame Garmin cannot come up with something or at least figure out what's causing this to occur.

0 3403731 24 days ago

This issue with live tracking started happening a week ago we are located in Canada