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BOUNCE: PRIVACY CONCERN URGENT

LUCANTASTIC
over 1 year ago

I posted this in another general topic, but it deserves some focus.

VERY IMPORTANT:

I have additional caretakers setup in the Garmin Jr. App so that my son can message them, e.g. grandparents. I have no possibility to enable or disable localization services for caretakers, i.e. at any point in time, ANY caretaker can also see where my son, and therefore likely the whole family, is or is doing. They also get notifications when we (my son) move, exit boundaries, charge the watch, start a timer, etc. They also are included in all "Family" chats, although most messages are intended for only my son, my wife and myself. 

THIS IS ABSURD AND NEEDS TO BE FIXED.

  • 0 over 1 year ago in reply to 1135763

    I contacted customer support through everything I could think of. I even submitted my input through the idea page (www.garmin.com/.../). Everything has fallen on deaf ears. I really want to stick with Garmin, but may need to swap for my kids. Like you said, I don't need people seeing all this information. They have more than just location access too. They have access to all kids that are in the family's steps data, sleep data, activity data, etc as well as all adults in the family's daily steps. I really hope they will change this ASAP!

  • 0 over 1 year ago in reply to 7771935
    7771935 said:
    I contacted customer support

    What exactly was their response?

    I'm tagging  and . Garmin staff will occasionally respond here, but there is no guarantee. Contact Garmin Support by phone and tell them you want a case opened for this with a case number for follow-up. They shouldn't be sending you back to the forum. If their response is that this is working as intended, then the share ideas site would at least get it on their table for future development.

  • 0 over 1 year ago in reply to seilogramp

    I just keep getting this link (support.garmin.com/.../ that states what each level can do. Once in the Garmin Jr. app, it states Caregivers can see basically everything.

  • 0 over 1 year ago in reply to 7771935
    7771935 said:
    I just keep getting this link

    This is what the support technician at (800) 800-1020 gave you after you talked to them? I recommend you actually call up support via the phone.

  • 0 over 1 year ago

    Please provide information about how to fix this issue.  My kids would like to connect with family members, but there is no need to share their location with everyone!

  • 0 11 months ago

    I wish I would have seen this thread prior to purchasing.  The watch is essentially useless for communication with there being no way to control access.  

  • 0 11 months ago in reply to 8427912

    Me too. I ended up returning it and getting a Gabb watch. I really wanted to like the Bounce since we are a Garmin family but it fell short. 

  • 0 10 months ago

    I agree. There are a number of finer-grained configuration options that need to be added. If nothing else, these sorts of permissions need to be added as do different schedules on different days for "school mode".

    The fact is that the Bounce is NOT a mature product, it's an "early adopter" product that's not fully completed from the software perspective. While the hardware may be 100% production-ready and reliable for all I know, that doesn't mean the software aspect is entirely "there" yet. And unfortunately 1) hardware companies are usually more focused on the hardware and 2) there often seems to be a disconnect between the software people and the business people at these companies.