This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Rally xc100 does not work

5819790 over 1 year ago

Rally XC100 not responding. I tried resetting the pedals, app, phone and it does not work.

I have all garmin ecosystem (HRM band, training computer[edge530], smartwatch[fenix6] tacx trainer[flux S] and pedales Rally XC100.

Something is ruining the whole system the edge 530 drops connection with my trainer, the pedals don’t connect either to the edge 530 or phone.

For long I have been trying to update the pedals but for some reason after 15min updating and finishing the process, the same message appeared again asking an update for the pedales. Now it seems that the pedals stopped working (no red/green light when turning the cranks).

I would like to bring the pedals, trainer and my computer to a services center close to Bonn Germany to solve all this issues for good.

I look forward for your support.

Anyone with a similar experience which can give me ideas of how to go through this problems?

0 e7andy over 1 year ago

Have you tried updating the pedals with the Garmin Connect app?

0 5819790 over 1 year ago

Yes, I tried. Now it seems that the pedals are turned off. It just don’t work.

0 e7andy over 1 year ago in reply to 5819790

Wake them up by spinning them.

0 5819790 over 1 year ago in reply to e7andy

I tried that. The only thing missing is to change the battery, but I think it will not solve the problem. I changed it not so long ago.

0 5819790 over 1 year ago in reply to 5819790

At least the edge 530 is working fine after a reset. Know it recognize my quark power meter and HRM without dropping signal every two minutos

0 ATschoner over 1 year ago

I have encountered the exact same problem with my Rally XC 100 and the Edge 530. I have also replaced the battery but still not working, also the lights won‘t work. My Fenix 7x can‘t connect with the powermeter either. I suspect it had something to do with the Edge losing connection (which first started to happen during a ride) while trying to update the pedal. As nothing worked I wrote Garmin support two days ago, but so far no response.

0 5819790 over 1 year ago in reply to ATschoner

Through which email did you contact Garmin support? I tried by the function that is the webpage, but didn't provide any proof of the reception of my email.

0 ATschoner over 1 year ago in reply to 5819790

I used the web-interface and I got a confirmation email, that they received my request.

0 SiggiMeyer over 1 year ago

I got exactly the same problem since about 6 weeks ago. Also my edge 530 looses regularly connection to all other devices. I sent them to Garmin today. I let you know what they tell me next week.

0 ATschoner over 1 year ago in reply to SiggiMeyer

Great, thank you!