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Rally xc100 does not work

Rally XC100 not responding. I tried resetting the pedals, app, phone and it does not work. 

I have all garmin ecosystem (HRM band, training computer[edge530], smartwatch[fenix6] tacx trainer[flux S] and pedales Rally XC100.

Something is ruining the whole system the edge 530 drops connection with my trainer, the pedals don’t connect either to the edge 530 or phone. 

For long I have been trying to update the pedals but for some reason after 15min updating and finishing the process, the same message appeared again asking an update for the pedales. Now it seems that the pedals stopped working (no red/green light when turning the cranks). 

I would like to bring the pedals, trainer and my computer to a services center close to Bonn Germany to solve all this issues for good. 

I look forward for your support. 

Anyone with a similar experience which can give me ideas of how to go through this problems?