This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Problem with 12.30 upgrade on Edge Explore 820

Former Member over 5 years ago

Has anyone else had a problem with connecting sensors since upgrading to version 12.30 I can no longer connect my Edge remote or Cadence sensors

Top Replies

Garmin-Duncan over 5 years ago +1 verified

Hello everyone,

We have released Official software version 12.4 for the Edge Explore 820. It will revert back to previous software while we investigate reports of sensor dropouts. It can be found at the…
Garmin-Matthew over 5 years ago +1 verified

We are actively working on a resolution. I apologize for any inconvenience this has caused and I will update the forum post when we have a resolution.
Manoj_Bhabuta over 5 years ago in reply to Garmin-Matthew +1

https://connect.garmin.com/modern/activity/4739531725
Former Member over 5 years ago in reply to Garmin-Matthew +1

Hi Garmin Matthew, can you tell us, when we can expect an new error-free update for our Garmin 820? 1 day, 1 week, 1month? It would help us in our decisions.

All Replies

0 Manoj_Bhabuta over 5 years ago

I have the same problem, the radar the cadence and heart rate sensors works for about 20 mins and they stops

0 Manoj_Bhabuta over 5 years ago

I have the same problem, the radar the cadence and heart rate sensors works for about 20 mins and they stops

0 Garmin-Matthew over 5 years ago

Hello,

I apologize to all users that are experiencing and we it is a very bad experience to have sensor dropouts or connection issues. We are wanting to research this problem and we would like some examples of this happening in your activity. Could you post the activity file here or a link to your activity from Garmin Connect?

If you are experiencing a problem during pairing, could you provide a video of this occurring?

Thank you for any information provided.

0 Former Member over 5 years ago in reply to Garmin-Matthew

I'm having same problems in Edge 820 after upgrading to 12.30. Heart rate sensor is connecting and unconnecting all the time. It shows heart rate only few seconds in a minute or two and then disappears. Haven't tested yet what is happening with other sensors.

https://connect.garmin.com/modern/activity/4746285943

0 matt221970 over 5 years ago

Same problem here with hrm and cadence sensor dropping out since updating to 12:30. I tried deleting the sensor, restarting and then connecting but that didn't work, still dropping out.

0 Former Member over 5 years ago

I have got the same problem with my heart rat and my Vector 3 power sensor since updating to 12.30. New coupling couldn't help. With my heart rate sensor there was no connection established for a 2 hour ride

0 Manoj_Bhabuta over 5 years ago in reply to Manoj_Bhabuta

I have gone back to firmware version 12.10 and all is working well again

So there is a problem with version 12.30

0 matt221970 over 5 years ago in reply to Manoj_Bhabuta

How do you go back a version?

0 matt221970 over 5 years ago in reply to Garmin-Matthew

Link to activity from Garmin connect https://connect.garmin.com/modern/activity/4751599141

I did manually input the distance and calories for my own records

0 Manoj_Bhabuta over 5 years ago in reply to matt221970

see https://forums.garmin.com/sports-fitness/cycling/f/edge-520-520-plus/208199/firmware-downgrade

it works for edge 820 also

You will need to re-connect all your ant+ sensors