Edge Explore 2 does not record total ascent and total descent

1617948 5 days ago

Help please: my Edge Explore 2 records km, records altitude, but does not record total ascent and total descent, the value always remains 0. How is this possible? what doesn't work?
Thanks to those who help me

0 bikepc01 5 days ago

My Explore 2 does record both ascent/descent values, visible in Garmin Connect (Web). While biking do you see the correct height values in a datafield that you have setup? You may check if the two small holes at the backside are not blocked by dirt / water or a badly fitting case. Being not very popular because you have to re-enter your personal data and settings, you could perform a soft reset or even a full reset to factory settings.

If everything negative contact your seller or Garmin.

0 1617948 5 days ago in reply to bikepc01

Thanks for the reply, yes the altitude varies during the ascent and descent, while the total values of ascent and descent always remain at 0
I tried to do an update and it seems to have started working again. Let's hope so

0 bikepc01 5 days ago in reply to 1617948

A software update in fact incorporates a full reset to factory defaults, so maybe a reset alone could also have solved the problem too. But good to hear you have good figures now, so fingers crossed it keeps working.