Edge Explore 2 can't keep connection to multiple sensors

2551456
1 month ago

Dear people at Garmin

This and other forums are filled with posts about the Edge Explore 2 not being able to keep connection to multiple sensors. There are posts about Garmin products such as watches, heart rate straps, even lights, and posts about products from other brands as well. The common factor in this issue seems to be the Edge Explore 2, and people even report the issue on other Edge devices.

For me personally this issue has been persisting for at least six months. I've done multiple software updates of both devices, and I tried all the proposed solutions other users provided, all to no avail at all. Whenever I try to broadcast my heart rate from the Forerunner 245 to the Edge Explore 2, the sensor gets found, gets connection and loses connection instantly, and this process repeats indefinitely.

Meanwhile, I have found not one single post of Garmin communicating to its users what the exact underlying issue is and what exactly is being done to resolve it. We're talking about lots of users waiting for a solution for a bug that has been present for apparently at least half a year.

I can only assume lots of users experiencing this issue have bought more than one Garmin product to be able to benefit from the so-called ecosystem with all its advantages. It's then even more frustrating that a big functionality of this ecosystem has disappeared and that nothing seems to be done about it.

Can someone thoroughly look in to this and report back to all users when a working update can be expected?

Thanks in advance.

  • 0 1 month ago

    Thank you for this post!
    I would also like Garmin to address connectivity issues immediately, as this is core functionality of the device.

  • 0 1 month ago

    I have seen you posting about software updates for the Edge Explore 2 so I'm feeling free to tag you in this.

    Can you or someone at Garmin *please* communicate about the issue mentioned? Even if it's along the lines of "we are aware of it and this is what we're trying to do about it or this is why we haven't been able to fix it yet". There seems to be no communication about it at all.

    If the number of posts about the issue on this forum seems low: other forums like Reddit are filled with posts about this too. I sincerely hope a detailed enquiry into this issue can finally be started.

    Thanks in advance yet again.

  • 0 1 month ago in reply to 2551456

    I see you got the ignored here. Not nice.

  • 0 1 month ago in reply to Medomish

    I just don’t get it. What is there to gain from (not) communicating like this? There’s only negatives here. Just say you don’t know how to fix it yet after six months, that you’re sorry and you understand that this is not acceptable as customer service. Just some acknowledgement would be a good start.

    But no, they just ghost anybody who even takes the time to post on a forum. Not to mention all the customers who have the same issue but don’t even bother coming here.

    Fix up please, Garmin.

  • 0 27 days ago

    is there anything you can tell us about this issue? Even if it's just a "we're aware of the issue and the explanation for it is as follows..." or something like that. What on earth is there to be gained for you guys at Garmin by just not communicating about this to your users?

    Thank you.