Sending Software Update

Hi,

Just purchased the EE2 and it seems I might be having the same problem as everyone else but want to double-check.

Paired with my phone (iPhone 15) instantly and which auto-registered on the Garmin Connect app, This now seems to be stuck in an endless attempt to send a software update. Checking my device, it shipped with v9.07.

Do I really need to download Garmin Express to my laptop and update the software via that?

Will it ever update via my phone app or should I give up trying?

Top Replies

flocsy 1 month ago in reply to Dmitry +1

You were lucky. After I bought it and when the 1st software update appeared I had it on for about a week 24/7, next to my phone, but it could not finish it. I don't understand why they still produce these…

All Replies

0 jmax 1 month ago

I had the same problem and it was due to the size of the update. I'm on Linux but I had to install a Garmin Express on Windows and the update took nearly three hours with fibre optics. All subsequent updates were done with Garmin Connect.

0 JesmondJester 1 month ago in reply to jmax

That is very helpful - thank you.

The difference between updating a Forerunner out of the box compared to this is night and day. Here I was thinking buying a Garmin would make my life easier!

0 flocsy 1 month ago

Unfortunately the 1st update only worked via GE. All the others worked via Bluetooth and GC

0 JesmondJester 1 month ago in reply to flocsy

Ah that is good. At least I will only have to go through this rigmarole once.

Thanks for taking the time to reply.

0 Dmitry 1 month ago in reply to flocsy

I have no machine on Windows and my first and all updates were via Garmin Connect. It can fail 5-10 times to send software updates but I just leave my Edge near for a few hours and thats it.

0 flocsy 1 month ago in reply to Dmitry

You were lucky. After I bought it and when the 1st software update appeared I had it on for about a week 24/7, next to my phone, but it could not finish it. I don't understand why they still produce these with the earliest FW version, instead of the latest at the time of manufacturing...

0 TpG 1 month ago in reply to flocsy

Mine arrive today, by Garmin express take about 25 minuted to update the firmware and Europe maps.

0 JesmondJester 1 month ago

Update: despite throwing my toys out of the pram, I installed Garmin Express on my MacBook (the old version because I run Catalina) and it updated the EE2 in less than an hour, installed in moments.

Hopefully, I can run everything through the app from here on in.

Thanks to all that replied.

0 flocsy 1 month ago in reply to TpG

Do you remember what firmware version it had before you upgraded it?